Numa leverages Generative AI to revolutionize dealership operations by optimizing customer interactions, enhancing employee efficiency, and boosting customer satisfaction indices (CSI). Designed for both sales and service departments, Numa's AI-driven platform ensures every customer touchpoint is seamless and effective.

What are the main features of Numa?

Seize Every Opportunity

Maximize service operations and customer satisfaction.

• Comprehensive Call Management: Answer all customer calls, ensuring no revenue opportunity is missed.

• Custom Conversation Routing: Configure rules to direct conversations based on customer needs and dealership criteria.

• Enhanced RO Capture: Enable efficient service scheduling by capturing every Repair Order (RO) opportunity.

Improve BDC Efficiency

Streamline dealership operations with AI-driven automation.

• Automated Appointment Booking: Leverage Generative AI to handle inbound calls and automatically schedule appointments.

• Intent Detection: Accurately identify customer needs without human intervention, freeing up staff for more complex tasks.

• Efficiency Boost: Increase Business Development Center (BDC) productivity by automating routine tasks.

Build a Fanatically Loyal Fan Base

Elevate customer satisfaction with proactive engagement.

• Automated Status Updates: Keep customers informed about service progress, reducing their need for follow-ups.

• Workload Reduction: Lessen the burden on service advisors by automating routine communication tasks.

• Maximized Efficiency: Enhance operational flow, ensuring customers receive timely and relevant updates.

Deliver Personalized Service at Scale

Integrate seamlessly with dealership management systems for enhanced customer interaction.

• Live DMS Activity: Empower your team with real-time data from leading Dealership Management Systems (DMS).

• Personalized Engagement: Tailor interactions based on live customer data, improving service quality and customer loyalty.

• Scalable Service: Deliver a personalized customer experience without increasing headcount.

Numa is an indispensable tool for dealerships aiming to improve efficiency, customer satisfaction, and overall performance. Its AI-driven capabilities enable seamless communication, optimize dealership operations, and foster loyal customer relationships.