KANA Email Management : Efficient Email Management for Enhanced Communication

KANA Email Management is designed for businesses seeking to streamline their email communications. Tailored for customer support teams, this software offers advanced automation, personalization, and analytic tools to optimize email handling, ensuring swift and accurate responses.

What are the main features of KANA Email Management?

Automated Email Processes

Enhance efficiency with KANA's automation tools, reducing manual handling and ensuring prompt responses.

• Automatically sort and prioritize incoming emails based on predefined rules.
• Auto-responses for common inquiries to save time for support agents.

Personalized Customer Interactions

Deliver tailored experiences with the ability to customize communication according to user history and preferences.

• Dynamically generate personalized content within emails.
• Create templates that adapt to different customer profiles.

Comprehensive Analytics

Leverage insightful analytic tools to refine communication strategies and improve performance.

• Track email response times and agent efficiency with detailed reports.
• Analyze customer interaction patterns to identify key service improvements.