Call Center Software

Virtual Call Center's advanced routing algorithms ensure calls are directed to the best agent for the job, reducing wait times and improving customer satisfaction. With real-time analytics, managers can monitor performance and make data-driven decisions.

Voice broadcasting allows for personalized messages to be sent to specific groups, increasing engagement and conversion rates. Real-time reporting and analytics provide valuable insights for future campaigns.

Serenovia's call center software provides advanced features such as intelligent routing, real-time monitoring, and analytics to help you optimize your call center operations. With Serenovia, your agents can handle customer inquiries more efficiently, resulting in increased customer satisfaction and retention.

This software offers a user-friendly interface, advanced reporting tools and seamless integration with other systems. Its features include call routing, IVR, call recording, and real-time monitoring. With ZIWO, you can streamline your call center operations and provide exceptional customer service.

Benefits of ZIWO

Multi Channel

agility, flexibility, simplicity

Possible recording of all conversations

Zendesk Talk allows you to handle calls, voicemails and recordings while keeping track of all customer interactions in one place. With its integration with your help desk, you can provide better support to your customers by having all their information in one place.

Optimize your call center performance with Vocalcom's comprehensive suite of tools. Monitor calls in real-time, create custom reports, and automate workflows to increase efficiency and drive results.

Sipgate's call center software offers a comprehensive solution for managing inbound and outbound calls. With customizable call routing options, IVR menus, and call recording capabilities, agents can handle calls more efficiently and effectively. This results in improved customer satisfaction and increased agent productivity.

Natterbox's call center software offers a range of features designed to enhance your call center operations. With advanced call routing, you can ensure customers are directed to the right agent for their needs, improving first call resolution rates.

Reduce wait times and increase first call resolution rates with advanced analytics and reporting features. Customize your call center operations with easy-to-use tools and integrations.

Increase efficiency with AI-powered routing, real-time reporting, and customizable workflows. Improve customer satisfaction with personalized experiences and quick issue resolution.

With its intuitive interface and customizable workflows, this software helps you manage your call center with ease. Its robust reporting and analytics tools provide valuable insights to optimize your team's performance and enhance customer experience.

The call center software offers real-time analytics, call recording and monitoring, automatic call distribution, and customizable IVR. It also integrates with popular CRMs and supports remote work.

CXone's advanced analytics tools help identify trends and optimize resource allocation. Its intelligent routing system ensures customers are connected to the right agent, while its collaboration features facilitate team communication and knowledge sharing.

With Amazon Connect, you can easily manage your call center operations from anywhere, thanks to its cloud-based infrastructure. The software provides advanced routing capabilities that ensure customers are connected to the right agent quickly. Real-time analytics help you monitor performance and make data-driven decisions to improve customer satisfaction.

Benefits of Amazon Connect

Scalability

Interactive voice

Skills-based routing

Freshdesk Contact Center enables call center agents to handle calls efficiently with features such as call recording, real-time analytics, and automatic call distribution. Improve customer service and satisfaction with this powerful software.

Benefits of Freshdesk Contact Center

Built for support, sales teams and modern businesses

IVR, smart escalations, holiday routing

Queue callback and GDPR Certification

Neotel's call center software offers a user-friendly interface for managing inbound and outbound calls, routing calls to the right agents, and monitoring call queues. With features like call recording, IVR, and CRM integration, you can improve customer satisfaction and increase efficiency.

NobelBiz OMNI+ offers a comprehensive solution for managing call center operations. Its call routing feature ensures calls are directed to the right agent, while the IVR system provides self-service options for customers. Real-time monitoring allows supervisors to track performance and make data-driven decisions.

Grasshopper's call center software offers advanced features such as call routing, call queuing, and call monitoring to ensure that your agents can handle customer inquiries efficiently. With a user-friendly interface and customizable options, you can tailor the software to meet the unique needs of your business.

Benefits of Grasshopper

7 day free trial

With Mas IP, agents can quickly access customer information and respond to inquiries through multiple channels. The software's reporting features allow managers to track call volume, response times, and customer satisfaction. Plus, the software integrates with popular CRMs and other business tools for maximum efficiency.

Whatsapp, renowned as a leading communications platform, now serves as a powerful call center software. It primarily facilitates instant messaging for seamless customer service interactions, supporting multimedia sharing and end-to-end encryption for secure and efficient communication. Businesses leveraging Whatsapp can benefit from its wide user base and integration capabilities, making it a vital tool for modern customer support systems.