Call Center Software

Eloquant is a robust cloud CX platform tailored for call centers. It offers advanced features such as intelligent call routing, which optimizes the distribution of calls based on agent skills. Real-time analytics provide actionable insights into performance metrics, enabling managers to enhance service quality. Multi-channel support allows seamless interactions across voice, email, and chat, ensuring a cohesive customer experience. Ideal for businesses aiming to elevate their customer engagement and streamline operations.

Zoho Voice is designed for businesses seeking efficient call center solutions. It provides seamless call management, CRM integration for better customer insights, interactive voice response (IVR) for guided customer support, and real-time analytics for improved decision-making. This platform ensures enhanced team collaboration and customer service delivery.

Benefits of Zoho Voice

Cloud Calling, Instant Messaing

Call Management, Call Quality

Multi level IVR

BackO offers robust features that streamline call center operations, including intelligent call routing to direct inquiries efficiently, comprehensive real-time analytics for performance tracking, and effective customer interaction management. These functionalities enable organizations to improve communication strategies, enhance customer satisfaction, and increase overall operational efficiency. By leveraging advanced technologies, BackO ensures that teams can handle calls effectively while maximizing productivity.

Vdcloud offers a robust solution for call centers, featuring real-time analytics, automated workflows, and seamless CRM integration. This platform enhances efficiency and customer experience, providing a comprehensive toolset for modern call centers.

Apex Cloud Telephony is a robust cloud-based platform designed for call centers, featuring advanced call routing capabilities, detailed analytics, and multi-channel support. This software streamlines communication processes, allowing businesses to optimize their customer service operations. Users can track performance metrics in real-time, enhance agent productivity with integrated tools, and provide seamless customer interactions through voice, chat, and email functionalities.

Nixxis is a comprehensive call center software that elevates customer engagement through its advanced features. It enables multi-channel communication, allowing agents to interact via phone, email, and chat seamlessly. With customizable reporting tools, businesses can gain insights tailored to their specific needs, while real-time analytics help in monitoring performance and optimizing operations efficiently. This combination ensures that organizations can maintain high levels of service and adaptability in a competitive market.

Batvoice AI is a cutting-edge call center software designed to transform customer interactions through advanced features. It leverages AI to provide real-time analytics that help agents make informed decisions during calls. Sentiment analysis functionality offers insights into customer emotions, enabling personalized conversations. Additionally, the software supports automated responses to frequently asked questions, improving efficiency and reducing wait times for customers.

Telli is a cloud-based call center solution designed to streamline customer interactions. Key features include an interactive voice response (IVR) system for efficient routing, real-time analytics for performance tracking, and support for multiple communication channels such as phone, chat, and email. Additionally, Telli offers automated workflows to improve operational efficiency. This robust software enables businesses to optimize their customer service processes while providing valuable insights into performance metrics.

Benefits of telli

AI Sales Agent with Human-Like Conversations

Smart Call Strategies for Maximum Reachability & Conversions

Seamless CRM Integration & Workflow Automation

Callcruncher Access Anywhere provides a comprehensive solution for call centers, allowing for efficient management of customer interactions. With real-time performance tracking and automation capabilities, this software simplifies daily operations and improves customer satisfaction.

With Centcom, you can easily manage your agents, track their performance, and ensure timely response to customer queries. The software's intuitive interface allows you to create custom scripts and automate routine tasks, freeing up your agents to focus on delivering exceptional customer service.

Our software provides real-time insights into customer interactions, allowing you to measure and improve customer satisfaction. With customizable scorecards and evaluations, you can identify areas for improvement and provide targeted coaching to agents. Plus, our integrated e-learning platform ensures ongoing training and development for your team.

Our Call Center software provides a comprehensive solution to manage inbound and outbound calls, automate call distribution, and monitor agent performance. With customizable reporting and analytics, you can track key metrics and make data-driven decisions to improve customer satisfaction and increase productivity.

Our software provides a comprehensive suite of call center tools, including automatic call distribution, IVR, call recording, and real-time analytics. With customizable dashboards and seamless integration with CRM systems, you can optimize your operations and deliver exceptional customer experiences.

Cloud Predictive Dialer's automated call distribution system ensures calls are routed to the best available agent, while call recording enables managers to monitor performance and improve training. Real-time analytics provide insights into call volume, wait times, and agent performance, helping businesses optimize their operations.

With its user-friendly interface, ContactNow makes it easy to manage high call volumes, prioritize customer interactions, and integrate with your existing CRM system. Plus, its advanced analytics tools let you track agent performance, measure customer satisfaction, and identify areas for improvement.

With this software, you can manage inbound and outbound calls, monitor call queues, create call scripts, and integrate with CRM systems. Additionally, you can track call metrics, generate reports, and access real-time analytics to optimize your call center operations.

Streamline your call center operations with Avaya's sophisticated software. Assign agents to specific queues, create personalized greetings, and access customer data in real-time. Increase efficiency and improve customer experiences with Avaya.

Diabolocom's Customer Service software allows you to manage all customer interactions in one place, including calls, emails, and social media. Automated workflows and intelligent routing ensure efficient handling of inquiries. With real-time analytics, you can monitor performance and make data-driven decisions to improve customer satisfaction.

Benefits of Diabolocom

Process requests quickly and efficiently

Manage your contact centre activity in a few clicks

Secure customer loyalty and win new customers

With features like predictive dialing, call recording, and customizable scripts, this software streamlines call center operations. It also integrates with CRM systems for seamless data management.

Dialpad's call center software enables businesses to route calls based on agent skills and availability, monitor performance with real-time analytics, and integrate with popular CRMs for a seamless workflow. Its intuitive interface and customizable features make it easy to manage customer interactions and improve overall call center efficiency.

Benefits of Dialpad

Advanced smart features to streamline your workflow

Endless integrations to unify your communications

Data-driven insights to boost performance