NobelBiz OMNI+ offers cutting-edge omnichannel communication solutions, designed for businesses seeking seamless customer interaction. Tailored for contact centers, its standout features include integrated channels, intelligent routing, and real-time analytics, making it a formidable competitor in the market.

What are the main features of NobelBiz OMNI+?

Integrated Communication Channels

Experience unparalleled connectivity with NobelBiz OMNI+ by combining all your customer communication channels into a single platform. This feature facilitates streamlined interactions and improved response times, ensuring customer satisfaction.

• Email, SMS, and Social Media: Manage all communications effortlessly in one place.
• Voice and Video Calling: Provide personalized assistance through voice and video channels.
• Cross-channel Messaging: Seamless conversations regardless of the customer's preferred medium.

Intelligent Contact Routing

NobelBiz OMNI+ enhances efficiency with its intelligent routing capabilities, guiding customer interactions to the most appropriate agent or department based on specific criteria.

• Skill-based Routing: Match customer needs with agent expertise for optimal service.
• Priority-based Routing: Handle high-value interactions with dedicated attention.
• Real-time Adjustments: Dynamically adapt routing strategies to evolving conditions.

Advanced Real-time Analytics

Gain valuable insights into your operations with NobelBiz OMNI+'s comprehensive analytics suite. It empowers decision-making and strategy formulation through detailed, real-time data analysis.

• Performance Metrics: Track and improve agent and department performance.
• Customer Interaction Data: Analyze patterns and trends to enhance customer experience.
• Customizable Dashboards: Tailor analytics views to fit your unique business objectives.