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Customer relationship management Software

CRM software are sales and customer management software that centralize qualified business information to maximize the conversion of prospects into customers and build customer loyalty.

Customer relationship management : related categories

Our selection of 253 customer relationship management software

Fullwhere

Efficient Inventory Management Software for Businesses

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Pricing on request

Fullwhere is a cutting-edge inventory management solution tailored for businesses seeking efficiency and accuracy.

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Designed for retailers and wholesalers, it offers real-time tracking, seamless integration with existing systems, and intelligent demand forecasting to streamline operations and boost productivity.

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LastingSales

Streamlined Lead Management for Service-Based Businesses

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Pricing on request

LastingSales is a CRM platform designed to help service-based businesses manage leads efficiently.

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With tools for lead consolidation, automated follow-ups, and sales performance tracking, LastingSales simplifies the lead management process, allowing businesses to engage potential clients more effectively and close deals faster.

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Avantage Business CRM

Efficient Relationship Management for Business Growth

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Pricing on request

Manage your customer relationships efficiently with our CRM software. Streamline sales, automate tasks, and gain valuable insights.

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Our CRM software provides a centralized database for customer information and interactions, allowing for personalized communication and targeted marketing. With customizable dashboards and reports, you can easily track performance and identify areas for improvement.

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Benefits of Avantage Business CRM

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Gro CRM

Innovative CRM Solutions for Small Businesses

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Gro CRM is designed for small businesses seeking efficient customer relationship management.

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With its powerful contact management, robust task automation, and comprehensive analytics, Gro CRM helps you stay organized and grow effortlessly.What are the main features of Gro CRM?Efficient Contact ManagementSimplify how you manage your customer information with Gro CRM's intuitive system.

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Affinity CRM

Boost Sales with Client-Centric CRM Solutions

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Pricing on request

Affinity CRM revolutionizes customer relationship management for small to mid-sized businesses, offering intuitive tools for effective client engagement, streamlined communication, and insightful...

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...analytics. Its standout features include seamless integration capability, advanced sales tracking, and personalized dashboards.

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Attio

Streamline Your CRM with Intelligent Data Management

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Pricing on request

Attio is an innovative CRM solution designed for businesses seeking seamless collaboration and powerful data insights.

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Tailored for modern teams, it offers intelligent data management, collaborative tools, and customizable workflows, setting itself apart from competitors in the CRM space.

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monday sales CRM

Optimize Customer Relationships with Advanced CRM Tools

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Pricing on request

monday sales CRM is a versatile platform designed to streamline sales processes for businesses of all sizes. It targets sales teams seeking seamless collaboration and enhanced productivity.

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Standout features include customizable dashboards, automated workflows, and detailed analytics, setting it apart from competitors.

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Auric Prospector

Innovative CRM Solutions for Efficient Prospecting

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2.5
Based on 2 reviews
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Streamline your customer interactions with this CRM software. Manage contacts, track leads, and analyze data with ease.

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"Auric Prospector offers a comprehensive set of tools to manage customer relationships. Its intuitive interface allows you to easily organize and prioritize tasks, while also providing powerful analytics to track performance and identify opportunities for growth.

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Bigin by Zoho CRM

Effortless CRM Solutions for Small Businesses

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Bigin by Zoho CRM is designed for small businesses seeking simplified customer relationship management.

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Ideal for startups and individual entrepreneurs, this software excels with easy pipeline management, seamless integration capabilities, and an intuitive user interface that streamlines your operations.

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Financial Services Cloud

Revolutionize Financial Management Solutions

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Financial Services Cloud is a powerful solution designed to empower financial institutions.

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This software caters to banks, investment firms, and other financial entities by streamlining operations, enhancing customer interactions, and providing comprehensive analytics. With cutting-edge customer management and intuitive financial planning tools, it stands out from the competition.

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Cerca

Efficient Data Analysis Software for Businesses

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Cerca, designed for data-driven organizations, offers a practical solution for businesses seeking to streamline data analysis processes.

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With its intuitive interface, Cerca enables efficient data modeling and real-time analytics, empowering decision-makers with accurate insights. Interactive visualizations highlight its competitive edge.

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Gold-Vision CRM

Streamline Your Sales Process with Powerful CRM Tools

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Pricing on request

Gold-Vision CRM is an all-in-one solution designed to enhance sales efficiency and customer relationship management for medium to large businesses.

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With advanced contact management, sales forecasting, and seamless integration capabilities, it stands out as a leader in its category.What are the main features of Gold-Vision CRM?Advanced Contact ManagementEfficiently manage your contacts with Gold-Vision CRM’s intuitive contact management system.

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Rolldog

Streamline Workflow with Rolldog Project Management

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Rolldog is designed for businesses seeking efficient project management solutions. It provides tools for seamless collaboration, robust task tracking, and insightful analytics.

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Perfect for teams aiming to boost productivity and streamline processes.What are the main features of Rolldog?Effortless CollaborationWith Rolldog, team collaboration becomes hassle-free and efficient, allowing members to work together smoothly, irrespective of geographic location.

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Efficy CRM

Enhanced Relationship Management with Efficy CRM

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Efficy CRM is a comprehensive customer relationship management tool designed for businesses aiming to streamline their sales, marketing, and customer service efforts.

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Ideal for SMEs and large enterprises, its standout features include customizable dashboards, advanced reporting tools, and an integrated email marketing module.

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Axial

Optimize Your Workflow with Leading Project Management Solution

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Axial is a sophisticated project management software designed for teams seeking to boost productivity and streamline operations.

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Its robust task tracking, real-time collaboration, and comprehensive reporting set it ahead of competitors. Perfect for agencies and businesses needing agile methodologies and efficient management.

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B2i CRM

Innovative CRM Solutions for Streamlined Customer Management

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Pricing on request

Streamline customer interactions and improve sales with powerful CRM software.

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B2i CRM offers intuitive tools to manage leads, automate tasks, and track sales performance. Gain insights with customizable dashboards and reporting features.

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Insightly

Affordable CRM Optimized for Small Business

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4.1
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Paid version from $12.00 /month

Streamline customer interactions with our CRM software. Manage leads, sales, and projects efficiently.

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Insightly's Customer Relationship Management software allows businesses to manage their customer interactions with ease. The software helps streamline lead management, sales tracking, and project management, all in one place. By centralizing customer data, businesses can enhance their customer relationships and improve their bottom line.

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BlueRobin CRM

Efficient CRM Solution for Enhanced Customer Management

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Pricing on request

Streamline your customer interactions with this CRM software. Automate tasks, track sales, and manage customer data with ease.

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With BlueRobin CRM, you can customize workflows to match your business needs, access real-time customer insights, and collaborate with team members. Increase productivity and customer satisfaction with this powerful tool.

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Agilecrm

Comprehensive CRM software

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4.2
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Paid version from $14.99 /month

Streamline your customer relationships with powerful CRM software that automates tasks, manages data, and boosts productivity.

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Agilecrm's intuitive interface and robust features help you stay on top of customer interactions, from lead generation to sales tracking and beyond. With automation tools like email campaigns, social media integration, and web analytics, you can personalize your outreach and gain valuable insights into your customer base.

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Infusionsoft

Sales & Marketing Automation for Small Business

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5.0
Based on 1 reviews
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Paid version from $66.00 /month

Streamline your customer relationships with this powerful software. Automate your marketing, sales, and customer support processes.

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Infusionsoft is a comprehensive CRM software that offers advanced automation features for your marketing, sales, and customer support teams. With Infusionsoft, you can manage your customer relationships more efficiently, improve your communication with customers, and grow your business faster.

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Customer relationship management software: purchase guide

What is CRM Software?

Definition

Customer Relationship Management or CRM software is an IT tool that is used by marketing and sales departments to centralize customer and prospect information to maximize business revenue. With CRM software, you can manage:

  • Acquisition: Identification of potential buyers (leads) imported into the CRM system

  • Prospecting: Transformation of leads into business opportunities, the study of the needs of prospects and customers, soliciting prospects, analysis of information collected.
  • Automation of Sales: Automation of your salesforce with the piloting tools, to be used in the prospecting procedures.
  • Marketing Automation: Email marketing, e-mailing, newsletters, reminders, orientation, lead scoring
  • Administration: Management of quotations, contracts, invoices, purchase orders, management of sales representatives and commissions on sales
  • Retention: Customer support, customer service management, online information on technical support, setting up a call center.

By gaining insights on customer behavior and purchasing patterns, you will be able to offer customers with a relevant solution that addresses their needs. The relevance of marketing and sales actions makes it possible to direct efforts where it is really necessary and thus to maximize conversion rates (conversion from prospect to customer) as well as retention rates (customer renewal).

6 Reasons to Use CRM Software?

Here are 6 reasons why you need CRM software:

  1. You can use it to be more efficient than competitors and therefore gain market share.
  2. It can be used to understand your audience and address them in a relevant way
  3. By centralizing customer knowledge, you will be able to implement powerful marketing actions (email marketing, SMS for example)
  4. Data centralization opens the door to collaborative techniques (sharing information between employees) and to improving personal organization (note-taking, synchronization with the agenda)
  5. New regulations in terms of personal data management (GDPR) make it mandatory to process customer data centrally with the ability to transmit this data immediately to the person concerned or to destroy it at his request.
  6. Online CRM is the most connected tool on the market, opening up infinite possibilities: customer segmentation, marketing campaigns, automatic invoicing, business intelligence and sales data analysis, company management, etc.

What are the Main Features of CRM software?

The Basic Features of CRM systems

The main features of CRM software include:

  • Lead management and opportunities for salespeople (telemarketing)
  • Key Account Management (centralization of prospects and customer data)
  • Event Tracking: outgoing emails, incoming calls, information, adding documents, signing a contract, etc.
  • Appointment and calendar management
  • Management of multichannel marketing campaigns (email marketing, SMS marketing, newsletter, voice messages)
  • Dashboards, Analytics and Reporting

CRM software is the most diverse type of customer management software, which explains the hyper choice in this market. CRM software range from advanced contact managers (xRM) to commercial ERPs (such as Everwin or Divalto).

Advanced Features

The following advanced CRM features and services are becoming more and more present in CRM software:

  • Support and customer service
  • Commercial management and sales management (quote, order form, invoicing)
  • Delivery and collection of documents
  • Embedded and synchronized messaging with the main messaging system
  • Tracking of conversions according to the origins and drivers of leads
  • Connection with Customer Data Platforms (CDP) to centralize unstructured data with qualified CRM data

CRM applications will be supported in the next 5 years by BigData, Business Intelligence and the exploitation of public data on the Internet:

  • Automatic proposal of products to segments of populations via marketing actions combining marketing automation and emailing.
  • Correlation detection
  • Listening to social networks (Social CRM as Easiware)
  • Automatic enrichment of contact cards
  • Anticipating seasonal factors

CRM: Trends and Future Developments

The CRM market is made up of 50% SaaS CRM offers (CRM in the cloud, unlike on-premise CRM).

Finally, the 10 largest CRM software publishers account for 60% of the market. The remaining 40% is made up of about a hundred solutions such as E-deal, Zoho, Efficy, Infocob. Among the market giants are Salesforce, SAP, Oracle, Microsoft Dynamics CRM, IBM, NetSuite and Sage CRM.

Moreover, most solutions offer free trials or demos to test the functionalities of CRM Marketing software.

With our guides on customer relationship management (CRM), discover how to automate sales and marketing actions to support business development and customer relationship quality (improving customer experience, customer journey, loyalty and customer satisfaction).

How to Choose a CRM Software?

Choosing the ideal CRM software can be complex because it depends on the current context of a company, but also on its evolution. Moreover, it impacts many departments such as Management, Marketing, Sales, Communication, Support, etc. It is therefore essential to make a list of required features with all stakeholders in the CRM project before selecting a CRM tool.

Then, it is important to study the necessary functional scope: prospecting, marketing campaign management, customer support. There are hundreds of CRM software on the market that do either everything or part of the customer relationship.

Finally, price plays a key role in selecting the ideal CRM software for a company. You can now find CRM software with monthly subscriptions per user. This usually costs around 30 €/month/user which, multiplied by the number of employees concerned, can represent a very significant cost.

The Most Popular CRM Software

These include: Sellsy, Eudonet, Ines CRM, Salezeo, GRC Contact, Microsoft Dynamics CRM, MyFeelBack, Koban, Nelis, Salesforce CRM : Sales Cloud, Teamleader, EGGcrm, TigerPro CRM, Magic Business, Incwo, Pipedrive, Smartplace, Vtiger CRM, Zoho CRM, Sage CRM, Everwin CXM, Simple CRM, You don't need a crm, E-Deal CRM

Customer relationship management softwares: Q&A

How does a customer relationship management software work?

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Customer relationship management (CRM) software helps businesses manage customer interactions, data, and relationships. It tracks customer interactions across different channels, such as email, phone, and social media. It also stores customer information, including contact details, purchase history, and preferences. By centralizing this information, businesses can improve customer service, tailor marketing efforts, and drive sales.

What features should I look for when looking for customer relationship management software?

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When selecting CRM software, look for features such as contact management, sales automation, marketing automation, analytics and reporting, and mobile access. Contact management enables you to keep track of customer interactions and data, while sales automation helps you manage the sales process. Marketing automation helps with lead generation and nurturing, analytics and reporting provide insights into customer behavior, and mobile access allows you to access the software on the go.

What are the benefits of customer relationship management for my company?

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CRM software can help businesses improve customer service, increase sales, and boost customer retention. By centralizing customer data, businesses can provide personalized service and targeted marketing efforts. Sales and marketing automation features can improve efficiency and productivity. Analytics and reporting features can provide insights into customer behavior, allowing businesses to optimize their strategies. Overall, CRM software can help businesses build stronger, long-lasting relationships with their customers.

What are the best customer relationship management software options?

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Some of the top CRM software options include Salesforce, HubSpot, Zoho CRM, and Microsoft Dynamics 365. Salesforce is a cloud-based CRM solution that offers a wide range of features and integrations. HubSpot offers a free CRM and a suite of marketing and sales tools. Zoho CRM is a comprehensive solution that offers marketing, sales, and customer support features. Microsoft Dynamics 365 offers a modular approach, allowing businesses to choose the features they need.

What are the free customer relationship management software alternatives I could try?

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Some free CRM software options include HubSpot CRM, Zoho CRM, Freshsales, and Bitrix24. HubSpot CRM offers a basic set of features, including contact management and deal tracking. Zoho CRM offers a free version with limited features, as well as paid plans with more advanced features. Freshsales offers a free plan with basic features, as well as paid plans with advanced features. Bitrix24 offers a free plan with a range of features, including contact management, sales automation, and collaboration tools.