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Customer relationship management Software

CRM software are sales and customer management software that centralize qualified business information to maximize the conversion of prospects into customers and build customer loyalty.

Customer relationship management : related categories

Our selection of 235 customer relationship management software

absoluteBUSY

Efficient CRM Solution for Small Businesses

No user review
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Pricing on request

This CRM software streamlines customer interactions, manages leads, and automates tasks.

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With absoluteBUSY, businesses can easily track customer interactions, set up automated workflows, and manage leads all in one place. The software's intuitive interface makes it easy to get started and the customizable dashboards provide real-time insights into customer behavior.

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TLD CRM

Boost Sales with Advanced CRM Solutions

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4.7
Based on 35 reviews
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close-circle Free version
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Pricing on request

Streamline customer interactions and improve sales with our CRM software. Manage leads, track activities, and automate workflows for maximum efficiency.

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TLD CRM provides a centralized platform for managing customer data and interactions. With customizable dashboards and reports, you can gain valuable insights into your sales pipeline and customer behavior. Plus, our automation features save time and reduce errors in repetitive tasks.

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Topbin

Streamline Financial Operations with Topbin

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4.5
Based on 2 reviews
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close-circle Free version
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Pricing on request

Streamline your customer interactions with powerful CRM software. Manage leads, deals, and customer data with ease.

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Stay on top of your sales pipeline with Topbin's intuitive interface. Track customer interactions, automate workflows, and analyze data to make informed decisions. Effortlessly collaborate with your team and close more deals.

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Everwin CXM

CRM for service companies

No user review
close-circle Free version
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Paid version from €20.00 /month

Streamline customer interactions with this CRM software. Manage leads, track sales, and improve communication with clients.

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This software simplifies customer relationship management by providing a centralized platform for tracking interactions. Analyze customer data to optimize sales strategies and improve customer satisfaction.

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TrackerGO CRM

Streamline Sales Process with Advanced CRM Solutions

No user review
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline your customer interactions with powerful CRM software. Track leads, automate workflows, and manage customer data with ease.

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TrackerGO CRM is the ultimate solution for managing customer relationships. With its intuitive interface and powerful features, you can easily track leads, automate workflows, and streamline your interactions with customers. Whether you're a small business owner or a large enterprise, TrackerGO CRM has everything you need to stay ahead of the competition.

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Oryanoo CRM

Optimize Customer Relations with Next-Gen CRM Solution

No user review
close-circle Free version
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Paid version from €30.00 /month

Streamline your customer interactions with a powerful CRM software. Automate tasks, manage leads, and track customer data all in one place.

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With intuitive dashboards and robust reporting, gain insights into customer behavior and improve sales performance. Collaborate with your team in real-time and customize workflows to fit your unique business needs.

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W3B CRM

Advanced Sales CRM for Business Growth

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4.9
Based on 54 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline your customer interactions with powerful CRM software that tracks sales, manages leads, and automates marketing campaigns.

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With W3B CRM, you can easily manage customer information, track sales progress, and analyze performance metrics. The software also includes automation tools for email marketing and lead nurturing, helping you save time and increase efficiency.

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E-deal

Streamlining customer processes in French organisations

No user review
close-circle Free version
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check-circle Free demo

Paid version from €69.00 /month

Streamline customer interactions with this CRM software. Automate tasks, track leads, and analyze data to optimize sales and support.

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With E-DEAL, you can easily manage customer data, including contact information and communication history. The software also offers customizable dashboards and reporting features to help you identify trends and improve your customer relationships.

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Benefits of E-deal

check One-stop shop (publisher & integrator)

check Intelligent, Automated, Open

check Complete business coverage (sales, marketing, customer service)

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Sage CRM

Get a 360° view of your contacts

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3.7
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €30.00 /month

Manage customer interactions efficiently with a powerful CRM software. Organize leads, track sales, and automate marketing campaigns with ease.

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Sage CRM streamlines customer management by providing a centralized platform for sales, marketing, and customer service. Its intuitive interface allows for easy navigation and customization, while its robust reporting capabilities provide valuable insights for data-driven decision making.

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Yetiforce

Customer Relationship Management (CRM) Software

No user review
close-circle Free version
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Pricing on request

Manage customer interactions efficiently with this CRM software. Track leads, deals, and communication in one place.

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With this software, businesses can streamline their sales process and customer management. Features include lead tracking, deal management, and communication history. All data is centralized for easy access and analysis.

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Zyprr

Comprehensive CRM Solution for Small Businesses

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4.7
Based on 5 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Pricing on request

Streamline your customer interactions with efficient management tools and customizable reports.

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Zyprr's CRM software offers a user-friendly platform to manage customer data, track interactions, and generate reports tailored to your business needs. With automated workflows and integrations with popular apps, you can streamline your processes and focus on building strong customer relationships.

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Youday CRM

Empower Your Business with Advanced CRM Solutions

No user review
close-circle Free version
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Paid version from €40.00 /month

Streamline your interactions with customers through our powerful CRM software. Track leads, manage deals, and automate routine tasks with ease.

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With Youday CRM, you can easily create custom fields and tags to organize your data. Integrate with popular tools like Google Calendar and Zapier to streamline your workflow. Plus, our mobile app lets you access your data wherever you go.

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Leadlist

Efficient CRM Solution for Streamlined Sales Connect

No user review
close-circle Free version
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Paid version from €5.00 /month

Manage your customer relationships like a pro with this user-friendly software. Track leads, organize contacts, and streamline your sales process.

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With Leadlist, you can easily import and export data, set reminders and appointments, and create custom reports to help you analyze your sales performance. The software also offers integrations with popular tools like Salesforce and Mailchimp, making it a versatile addition to your tech stack.

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Clic CRM

Streamline Customer Management with Advanced CRM Tools

No user review
close-circle Free version
close-circle Free trial
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Paid version from €35.00 /month

Streamline your customer interactions with this CRM software. Manage leads, deals, and tasks all in one place.

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Clic CRM allows you to easily track your sales pipeline, automate your marketing campaigns, and collaborate with your team. With customizable dashboards and reports, you can gain insights into your customer relationships and make data-driven decisions.

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Tesuji CRM

Enhance Your Sales Process with Dynamic CRM Solutions

No user review
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Pricing on request

Streamline your customer interactions with our CRM software. Automate tasks, track progress, and analyze data for improved results.

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Tesuji CRM simplifies customer management with customizable workflows, real-time analytics, and detailed reporting. From lead generation to post-sale support, our software helps you stay organized and responsive.

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Initiative CRM

Streamlined CRM Solutions for Enhanced Customer Engagement

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4.9
Based on 117 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Paid version from €25.00 /month

Streamline customer interactions and boost sales with advanced CRM software.

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Initiative CRM offers a user-friendly interface, automated workflows, and data analytics to enhance customer engagement and improve business performance. Its customizable features, such as lead scoring and campaign management, ensure personalized communication with customers and efficient sales processes.

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Anikop CRM

Elevate Your Business with Dynamic CRM Solutions

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Pricing on request

Manage customer interactions efficiently with advanced tools for sales, marketing, and customer support.

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Anikop CRM provides a centralized platform for managing customer data, tracking leads, and automating marketing campaigns. With features like customizable dashboards, real-time analytics, and mobile accessibility, businesses can streamline their customer relationship management process and improve customer satisfaction.

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Wice

Streamline Your Business Operations Effectively

No user review
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Pricing on request

Streamline your customer management with this cloud-based software. Organize, track, and analyze your interactions with ease.

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Get a comprehensive view of your customers with customizable fields and tags. Automate tasks, manage pipelines, and access reports for data-driven decisions. Collaborate with your team and integrate with other tools for a seamless workflow.

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CRM in cloud

Elevate Sales Management with Cloud-Based CRM

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Streamline customer management with cloud-based software. Manage contacts, track interactions, and improve communication all in one place.

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CRM in cloud offers an intuitive dashboard for easy access to customer data. Customizable fields allow for tailored tracking of customer interactions. Automated workflows and email templates improve communication efficiency. Integration with other business tools like calendar and email further streamlines processes.

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Software CRM SCP

Boost Sales with Advanced CRM Solutions

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Pricing on request

Streamline customer interactions with our CRM software. Organize leads, automate tasks, and track progress all in one place.

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Our customer relationship management software is designed to simplify your workflow. With intuitive lead organization, task automation, and progress tracking features, you can stay on top of customer interactions with ease. Say goodbye to scattered data and hello to efficient customer management.

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Customer relationship management software: purchase guide

What is CRM Software?

Definition

Customer Relationship Management or CRM software is an IT tool that is used by marketing and sales departments to centralize customer and prospect information to maximize business revenue. With CRM software, you can manage:

  • Acquisition: Identification of potential buyers (leads) imported into the CRM system

  • Prospecting: Transformation of leads into business opportunities, the study of the needs of prospects and customers, soliciting prospects, analysis of information collected.
  • Automation of Sales: Automation of your salesforce with the piloting tools, to be used in the prospecting procedures.
  • Marketing Automation: Email marketing, e-mailing, newsletters, reminders, orientation, lead scoring
  • Administration: Management of quotations, contracts, invoices, purchase orders, management of sales representatives and commissions on sales
  • Retention: Customer support, customer service management, online information on technical support, setting up a call center.

By gaining insights on customer behavior and purchasing patterns, you will be able to offer customers with a relevant solution that addresses their needs. The relevance of marketing and sales actions makes it possible to direct efforts where it is really necessary and thus to maximize conversion rates (conversion from prospect to customer) as well as retention rates (customer renewal).

6 Reasons to Use CRM Software?

Here are 6 reasons why you need CRM software:

  1. You can use it to be more efficient than competitors and therefore gain market share.
  2. It can be used to understand your audience and address them in a relevant way
  3. By centralizing customer knowledge, you will be able to implement powerful marketing actions (email marketing, SMS for example)
  4. Data centralization opens the door to collaborative techniques (sharing information between employees) and to improving personal organization (note-taking, synchronization with the agenda)
  5. New regulations in terms of personal data management (GDPR) make it mandatory to process customer data centrally with the ability to transmit this data immediately to the person concerned or to destroy it at his request.
  6. Online CRM is the most connected tool on the market, opening up infinite possibilities: customer segmentation, marketing campaigns, automatic invoicing, business intelligence and sales data analysis, company management, etc.

What are the Main Features of CRM software?

The Basic Features of CRM systems

The main features of CRM software include:

  • Lead management and opportunities for salespeople (telemarketing)
  • Key Account Management (centralization of prospects and customer data)
  • Event Tracking: outgoing emails, incoming calls, information, adding documents, signing a contract, etc.
  • Appointment and calendar management
  • Management of multichannel marketing campaigns (email marketing, SMS marketing, newsletter, voice messages)
  • Dashboards, Analytics and Reporting

CRM software is the most diverse type of customer management software, which explains the hyper choice in this market. CRM software range from advanced contact managers (xRM) to commercial ERPs (such as Everwin or Divalto).

Advanced Features

The following advanced CRM features and services are becoming more and more present in CRM software:

  • Support and customer service
  • Commercial management and sales management (quote, order form, invoicing)
  • Delivery and collection of documents
  • Embedded and synchronized messaging with the main messaging system
  • Tracking of conversions according to the origins and drivers of leads
  • Connection with Customer Data Platforms (CDP) to centralize unstructured data with qualified CRM data

CRM applications will be supported in the next 5 years by BigData, Business Intelligence and the exploitation of public data on the Internet:

  • Automatic proposal of products to segments of populations via marketing actions combining marketing automation and emailing.
  • Correlation detection
  • Listening to social networks (Social CRM as Easiware)
  • Automatic enrichment of contact cards
  • Anticipating seasonal factors

CRM: Trends and Future Developments

The CRM market is made up of 50% SaaS CRM offers (CRM in the cloud, unlike on-premise CRM).

Finally, the 10 largest CRM software publishers account for 60% of the market. The remaining 40% is made up of about a hundred solutions such as E-deal, Zoho, Efficy, Infocob. Among the market giants are Salesforce, SAP, Oracle, Microsoft Dynamics CRM, IBM, NetSuite and Sage CRM.

Moreover, most solutions offer free trials or demos to test the functionalities of CRM Marketing software.

With our guides on customer relationship management (CRM), discover how to automate sales and marketing actions to support business development and customer relationship quality (improving customer experience, customer journey, loyalty and customer satisfaction).

How to Choose a CRM Software?

Choosing the ideal CRM software can be complex because it depends on the current context of a company, but also on its evolution. Moreover, it impacts many departments such as Management, Marketing, Sales, Communication, Support, etc. It is therefore essential to make a list of required features with all stakeholders in the CRM project before selecting a CRM tool.

Then, it is important to study the necessary functional scope: prospecting, marketing campaign management, customer support. There are hundreds of CRM software on the market that do either everything or part of the customer relationship.

Finally, price plays a key role in selecting the ideal CRM software for a company. You can now find CRM software with monthly subscriptions per user. This usually costs around 30 €/month/user which, multiplied by the number of employees concerned, can represent a very significant cost.

The Most Popular CRM Software

These include: Sellsy, Eudonet, Ines CRM, Salezeo, GRC Contact, Microsoft Dynamics CRM, MyFeelBack, Koban, Nelis, Salesforce CRM : Sales Cloud, Teamleader, EGGcrm, TigerPro CRM, Magic Business, Incwo, Pipedrive, Smartplace, Vtiger CRM, Zoho CRM, Sage CRM, Everwin CXM, Simple CRM, You don't need a crm, E-Deal CRM

Customer relationship management softwares: Q&A

How does a customer relationship management software work?

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Customer relationship management (CRM) software helps businesses manage customer interactions, data, and relationships. It tracks customer interactions across different channels, such as email, phone, and social media. It also stores customer information, including contact details, purchase history, and preferences. By centralizing this information, businesses can improve customer service, tailor marketing efforts, and drive sales.

What features should I look for when looking for customer relationship management software?

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When selecting CRM software, look for features such as contact management, sales automation, marketing automation, analytics and reporting, and mobile access. Contact management enables you to keep track of customer interactions and data, while sales automation helps you manage the sales process. Marketing automation helps with lead generation and nurturing, analytics and reporting provide insights into customer behavior, and mobile access allows you to access the software on the go.

What are the benefits of customer relationship management for my company?

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CRM software can help businesses improve customer service, increase sales, and boost customer retention. By centralizing customer data, businesses can provide personalized service and targeted marketing efforts. Sales and marketing automation features can improve efficiency and productivity. Analytics and reporting features can provide insights into customer behavior, allowing businesses to optimize their strategies. Overall, CRM software can help businesses build stronger, long-lasting relationships with their customers.

What are the best customer relationship management software options?

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Some of the top CRM software options include Salesforce, HubSpot, Zoho CRM, and Microsoft Dynamics 365. Salesforce is a cloud-based CRM solution that offers a wide range of features and integrations. HubSpot offers a free CRM and a suite of marketing and sales tools. Zoho CRM is a comprehensive solution that offers marketing, sales, and customer support features. Microsoft Dynamics 365 offers a modular approach, allowing businesses to choose the features they need.

What are the free customer relationship management software alternatives I could try?

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Some free CRM software options include HubSpot CRM, Zoho CRM, Freshsales, and Bitrix24. HubSpot CRM offers a basic set of features, including contact management and deal tracking. Zoho CRM offers a free version with limited features, as well as paid plans with more advanced features. Freshsales offers a free plan with basic features, as well as paid plans with advanced features. Bitrix24 offers a free plan with a range of features, including contact management, sales automation, and collaboration tools.