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Customer relationship management Software

CRM software are sales and customer management software that centralize qualified business information to maximize the conversion of prospects into customers and build customer loyalty.

Customer relationship management : related categories

Our selection of 235 customer relationship management software

MyClic

Efficient Cloud-Based CRM for Small Businesses

No user review
close-circle Free version
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Paid version from €49.00 /month

Streamline your customer interactions with our CRM software. Manage leads, sales, and customer service all in one place.

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MyClic offers a comprehensive solution for businesses of all sizes. Automate workflows, track customer interactions, and gain valuable insights with our reporting tools. Say goodbye to scattered data and hello to streamlined operations.

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Prediwell

Efficient Business Management Software Solution

No user review
close-circle Free version
close-circle Free trial
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Paid version from €9.00 /month

Streamline your customer relationships with powerful management tools and easy data tracking.

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Prediwell's CRM software allows you to easily manage customer interactions, track sales, and automate marketing campaigns. With intuitive dashboards and customizable reports, you can gain valuable insights into customer behavior and optimize your approach for maximum impact.

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CRM Engine

Streamline Sales Processes with Advanced CRM Software

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €47.00 /month

Improve customer engagement with our CRM software. Automate sales processes, manage customer interactions, and track sales performance.

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With our CRM software, you can easily manage customer data, track interactions, and automate sales processes. Stay on top of your sales game with real-time performance tracking and analytics. Streamline your workflow and boost customer engagement with our user-friendly platform.

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UERP CRM

Streamline Your Business with Advanced CRM Solutions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €6.00 /month

Streamline customer interactions and improve sales with this CRM software. Manage leads, track opportunities, and automate workflows.

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With U-ERP CRM, you can easily manage customer data, track sales activities, and create reports. The software offers customizable dashboards, email templates, and integrations with popular tools like Mailchimp and Salesforce. Increase productivity and customer satisfaction with this powerful CRM solution.

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Silver CRM

Efficient CRM Solutions for Boosted Customer Engagement

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with our CRM software. Automate tasks, manage leads, and improve communication all in one place.

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With our CRM software, you can easily track customer interactions, schedule follow-ups, and analyze data to improve sales performance. Plus, our automation tools save you time and improve efficiency.

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BenchmarkONE

CRM all-in-one | Optimise sales and marketing

star star star star star-half-outlined
4.4
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from $39.00 /month

Improve your customer relationships with an all-in-one software that streamlines your sales process, automates marketing campaigns, and provides detailed analytics.

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BenchmarkONE is the ultimate customer relationship management software that helps you stay on top of your sales process. With features like automated marketing campaigns, detailed analytics, and streamlined sales tracking, you'll be able to improve your customer relationships like never before.

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Benefits of BenchmarkONE

check Sales Automations

check Premium support

check Usability and customization

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KatLeads Marketing Software

Boost Your Marketing with Dynamic Lead Solutions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from $25.00 /month

Streamline your customer relationships with powerful CRM software. Automate lead generation, track customer interactions, and boost sales.

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With KatLeads Marketing Software, you'll have access to a suite of tools designed to optimize your customer relationships. Stay on top of leads with automated workflows, track customer interactions across channels, and gain insights into your sales pipeline with detailed reporting.

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Magic CRM

Streamlined CRM for Enhanced Customer Engagement

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with a powerful CRM software. Manage leads, track sales, and improve customer relationships all in one place.

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With Magic CRM, you can automate your sales process, track customer behavior, and gain valuable insights with real-time reporting. Stay organized and increase productivity with a user-friendly interface.

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Cylix

Advanced Data Analytics for Informed Decisions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost your customer relationships with our CRM software. Track sales, automate tasks, and analyze data to improve your business.

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Cylix offers a comprehensive CRM solution that helps you manage customer interactions and streamline sales processes. With features like lead tracking, task automation, and data analytics, our software empowers your team to work smarter and achieve better results.

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ADA

Innovative Data Analysis for Powerful Insights

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4.9
Based on 75 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with an intuitive CRM software. Manage leads, deals, and customer support with ease.

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ADA's CRM software offers a user-friendly interface to track sales leads, manage deals, and resolve customer queries. Its automation features save time and increase efficiency.

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Axioma

Optimize Business Development with CRM Software

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer interactions and sales with a comprehensive CRM software that can manage leads, automate tasks, and track progress.

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Axioma's CRM software provides a user-friendly interface that enables businesses to easily organize and manage customer data, analyze sales performance, and customize reports. It also offers integration with other software for seamless workflow and improved efficiency.

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Lyra

Intelligent Task Automation for Seamless Project Planning

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4.4
Based on 4 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with this powerful CRM software. Manage leads, track sales, and automate workflows.

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With Lyra, you'll have access to a variety of tools to help you manage your customer relationships more effectively. From lead management to sales tracking, this software has everything you need to stay organized and on top of your game. With powerful automation features, you can streamline your workflows and save time, while keeping your customers happy and engaged.

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Argia

Boost Team Productivity with Collaborative Tools

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with this CRM software. Manage leads, track sales, and automate tasks.

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With this CRM software, you can easily manage all customer interactions in one place. The software offers lead management, sales tracking, and task automation to increase efficiency. Say goodbye to manual data entry and hello to more time to focus on growing your business.

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Siebel

Comprehensive CRM Solution for Enterprises

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with this top-rated CRM software. Automate workflows, manage leads and sales, and improve customer satisfaction.

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With its advanced automation capabilities, this CRM software allows you to focus on building relationships with your customers. Its intuitive interface and customizable features make it easy to manage your sales pipeline and improve customer engagement.

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Keap

Grow sales and save time with automation

star star star star star-half-outlined
4.1
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer relationships with powerful automation tools and easy-to-use templates.

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With its intuitive interface and robust features, this CRM software makes it easy to manage your customer interactions. From automating repetitive tasks to creating targeted marketing campaigns, this software helps you stay organized and efficient. With customizable templates and detailed reporting, you can also track your progress and make data-driven decisions.

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Benefits of Keap

check Easy to use

check Intuitive interface

check Free trial

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Samdock

Efficient CRM for Small Business Growth

star star star star star-outline
4.0
Based on 3 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with this CRM software. Manage leads, track sales, and improve customer satisfaction all in one place.

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With this software, you can easily organize your customer data and automate your sales process. The user-friendly interface allows for efficient lead management, while the reporting and analytics features help you make data-driven decisions to improve customer satisfaction.

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Crème CRM

Streamline Customer Relations with Advanced CRM Tools

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with our CRM software. Manage leads, track sales, and automate workflows with ease.

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With our CRM software, you can easily organize and manage your customer data, create targeted marketing campaigns, and improve customer engagement. Our intuitive interface and powerful automation tools make it simple to streamline your sales process and increase productivity.

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CAS genesisWorld

Empower Business Growth with CRM Excellence

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5.0
Based on 2 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with powerful CRM software that boosts productivity and enhances customer satisfaction.

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Manage your customer data and interactions with ease using intuitive tools that help you automate workflows, track leads, and analyze customer behavior. With customizable dashboards and reporting capabilities, you can gain insights into your business performance and make data-driven decisions.

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CAS SmartWe

Efficient CRM Solution for Small Businesses

No user review
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close-circle Free trial
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Pricing on request

Streamline customer interactions with our CRM software. Automate tasks, track leads, and access data from anywhere.

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CAS SmartWe's customer relationship management software offers a comprehensive solution for businesses looking to improve customer interactions. With automation features, lead tracking, and remote accessibility, teams can optimize their workflows and stay on top of important data.

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Zoho Bigin

The CRM Solution for Small Businesses

No user review
close-circle Free version
close-circle Free trial
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Paid version from €7.00 /month

Streamline your customer relationships with powerful CRM software that optimizes your workflow and maximizes your productivity.

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Manage your customer contacts, track your sales pipeline, and automate your marketing campaigns with ease, all in one intuitive platform. Zoho Bigin makes it easy to stay organized and focused on what matters most: growing your business.

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Benefits of Zoho Bigin

check A fully-fledged CRM for small businesses

check Minimalistic, mobile, powerful

check Built-in VoIP and integrations

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Customer relationship management software: purchase guide

What is CRM Software?

Definition

Customer Relationship Management or CRM software is an IT tool that is used by marketing and sales departments to centralize customer and prospect information to maximize business revenue. With CRM software, you can manage:

  • Acquisition: Identification of potential buyers (leads) imported into the CRM system

  • Prospecting: Transformation of leads into business opportunities, the study of the needs of prospects and customers, soliciting prospects, analysis of information collected.
  • Automation of Sales: Automation of your salesforce with the piloting tools, to be used in the prospecting procedures.
  • Marketing Automation: Email marketing, e-mailing, newsletters, reminders, orientation, lead scoring
  • Administration: Management of quotations, contracts, invoices, purchase orders, management of sales representatives and commissions on sales
  • Retention: Customer support, customer service management, online information on technical support, setting up a call center.

By gaining insights on customer behavior and purchasing patterns, you will be able to offer customers with a relevant solution that addresses their needs. The relevance of marketing and sales actions makes it possible to direct efforts where it is really necessary and thus to maximize conversion rates (conversion from prospect to customer) as well as retention rates (customer renewal).

6 Reasons to Use CRM Software?

Here are 6 reasons why you need CRM software:

  1. You can use it to be more efficient than competitors and therefore gain market share.
  2. It can be used to understand your audience and address them in a relevant way
  3. By centralizing customer knowledge, you will be able to implement powerful marketing actions (email marketing, SMS for example)
  4. Data centralization opens the door to collaborative techniques (sharing information between employees) and to improving personal organization (note-taking, synchronization with the agenda)
  5. New regulations in terms of personal data management (GDPR) make it mandatory to process customer data centrally with the ability to transmit this data immediately to the person concerned or to destroy it at his request.
  6. Online CRM is the most connected tool on the market, opening up infinite possibilities: customer segmentation, marketing campaigns, automatic invoicing, business intelligence and sales data analysis, company management, etc.

What are the Main Features of CRM software?

The Basic Features of CRM systems

The main features of CRM software include:

  • Lead management and opportunities for salespeople (telemarketing)
  • Key Account Management (centralization of prospects and customer data)
  • Event Tracking: outgoing emails, incoming calls, information, adding documents, signing a contract, etc.
  • Appointment and calendar management
  • Management of multichannel marketing campaigns (email marketing, SMS marketing, newsletter, voice messages)
  • Dashboards, Analytics and Reporting

CRM software is the most diverse type of customer management software, which explains the hyper choice in this market. CRM software range from advanced contact managers (xRM) to commercial ERPs (such as Everwin or Divalto).

Advanced Features

The following advanced CRM features and services are becoming more and more present in CRM software:

  • Support and customer service
  • Commercial management and sales management (quote, order form, invoicing)
  • Delivery and collection of documents
  • Embedded and synchronized messaging with the main messaging system
  • Tracking of conversions according to the origins and drivers of leads
  • Connection with Customer Data Platforms (CDP) to centralize unstructured data with qualified CRM data

CRM applications will be supported in the next 5 years by BigData, Business Intelligence and the exploitation of public data on the Internet:

  • Automatic proposal of products to segments of populations via marketing actions combining marketing automation and emailing.
  • Correlation detection
  • Listening to social networks (Social CRM as Easiware)
  • Automatic enrichment of contact cards
  • Anticipating seasonal factors

CRM: Trends and Future Developments

The CRM market is made up of 50% SaaS CRM offers (CRM in the cloud, unlike on-premise CRM).

Finally, the 10 largest CRM software publishers account for 60% of the market. The remaining 40% is made up of about a hundred solutions such as E-deal, Zoho, Efficy, Infocob. Among the market giants are Salesforce, SAP, Oracle, Microsoft Dynamics CRM, IBM, NetSuite and Sage CRM.

Moreover, most solutions offer free trials or demos to test the functionalities of CRM Marketing software.

With our guides on customer relationship management (CRM), discover how to automate sales and marketing actions to support business development and customer relationship quality (improving customer experience, customer journey, loyalty and customer satisfaction).

How to Choose a CRM Software?

Choosing the ideal CRM software can be complex because it depends on the current context of a company, but also on its evolution. Moreover, it impacts many departments such as Management, Marketing, Sales, Communication, Support, etc. It is therefore essential to make a list of required features with all stakeholders in the CRM project before selecting a CRM tool.

Then, it is important to study the necessary functional scope: prospecting, marketing campaign management, customer support. There are hundreds of CRM software on the market that do either everything or part of the customer relationship.

Finally, price plays a key role in selecting the ideal CRM software for a company. You can now find CRM software with monthly subscriptions per user. This usually costs around 30 €/month/user which, multiplied by the number of employees concerned, can represent a very significant cost.

The Most Popular CRM Software

These include: Sellsy, Eudonet, Ines CRM, Salezeo, GRC Contact, Microsoft Dynamics CRM, MyFeelBack, Koban, Nelis, Salesforce CRM : Sales Cloud, Teamleader, EGGcrm, TigerPro CRM, Magic Business, Incwo, Pipedrive, Smartplace, Vtiger CRM, Zoho CRM, Sage CRM, Everwin CXM, Simple CRM, You don't need a crm, E-Deal CRM

Customer relationship management softwares: Q&A

How does a customer relationship management software work?

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Customer relationship management (CRM) software helps businesses manage customer interactions, data, and relationships. It tracks customer interactions across different channels, such as email, phone, and social media. It also stores customer information, including contact details, purchase history, and preferences. By centralizing this information, businesses can improve customer service, tailor marketing efforts, and drive sales.

What features should I look for when looking for customer relationship management software?

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When selecting CRM software, look for features such as contact management, sales automation, marketing automation, analytics and reporting, and mobile access. Contact management enables you to keep track of customer interactions and data, while sales automation helps you manage the sales process. Marketing automation helps with lead generation and nurturing, analytics and reporting provide insights into customer behavior, and mobile access allows you to access the software on the go.

What are the benefits of customer relationship management for my company?

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CRM software can help businesses improve customer service, increase sales, and boost customer retention. By centralizing customer data, businesses can provide personalized service and targeted marketing efforts. Sales and marketing automation features can improve efficiency and productivity. Analytics and reporting features can provide insights into customer behavior, allowing businesses to optimize their strategies. Overall, CRM software can help businesses build stronger, long-lasting relationships with their customers.

What are the best customer relationship management software options?

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Some of the top CRM software options include Salesforce, HubSpot, Zoho CRM, and Microsoft Dynamics 365. Salesforce is a cloud-based CRM solution that offers a wide range of features and integrations. HubSpot offers a free CRM and a suite of marketing and sales tools. Zoho CRM is a comprehensive solution that offers marketing, sales, and customer support features. Microsoft Dynamics 365 offers a modular approach, allowing businesses to choose the features they need.

What are the free customer relationship management software alternatives I could try?

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Some free CRM software options include HubSpot CRM, Zoho CRM, Freshsales, and Bitrix24. HubSpot CRM offers a basic set of features, including contact management and deal tracking. Zoho CRM offers a free version with limited features, as well as paid plans with more advanced features. Freshsales offers a free plan with basic features, as well as paid plans with advanced features. Bitrix24 offers a free plan with a range of features, including contact management, sales automation, and collaboration tools.