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Customer relationship management Software

CRM software are sales and customer management software that centralize qualified business information to maximize the conversion of prospects into customers and build customer loyalty.

Customer relationship management : related categories

Our selection of 253 customer relationship management software

Argia

Boost Team Productivity with Collaborative Tools

No user review
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Pricing on request

Streamline your customer interactions with this CRM software. Manage leads, track sales, and automate tasks.

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With this CRM software, you can easily manage all customer interactions in one place. The software offers lead management, sales tracking, and task automation to increase efficiency. Say goodbye to manual data entry and hello to more time to focus on growing your business.

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Siebel

Comprehensive CRM Solution for Enterprises

No user review
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Pricing on request

Streamline your customer interactions with this top-rated CRM software. Automate workflows, manage leads and sales, and improve customer satisfaction.

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With its advanced automation capabilities, this CRM software allows you to focus on building relationships with your customers. Its intuitive interface and customizable features make it easy to manage your sales pipeline and improve customer engagement.

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Keap

Grow sales and save time with automation

star star star star star-half-outlined
4.1
Based on +200 reviews
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close-circle Free version
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Pricing on request

Streamline your customer relationships with powerful automation tools and easy-to-use templates.

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With its intuitive interface and robust features, this CRM software makes it easy to manage your customer interactions. From automating repetitive tasks to creating targeted marketing campaigns, this software helps you stay organized and efficient. With customizable templates and detailed reporting, you can also track your progress and make data-driven decisions.

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Benefits of Keap

check Easy to use

check Intuitive interface

check Free trial

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Samdock

Efficient CRM for Small Business Growth

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4.0
Based on 3 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline your customer interactions with this CRM software. Manage leads, track sales, and improve customer satisfaction all in one place.

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With this software, you can easily organize your customer data and automate your sales process. The user-friendly interface allows for efficient lead management, while the reporting and analytics features help you make data-driven decisions to improve customer satisfaction.

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Crème CRM

Streamline Customer Relations with Advanced CRM Tools

No user review
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline your customer interactions with our CRM software. Manage leads, track sales, and automate workflows with ease.

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With our CRM software, you can easily organize and manage your customer data, create targeted marketing campaigns, and improve customer engagement. Our intuitive interface and powerful automation tools make it simple to streamline your sales process and increase productivity.

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CAS genesisWorld

Empower Business Growth with CRM Excellence

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5.0
Based on 2 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Pricing on request

Streamline your customer interactions with powerful CRM software that boosts productivity and enhances customer satisfaction.

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Manage your customer data and interactions with ease using intuitive tools that help you automate workflows, track leads, and analyze customer behavior. With customizable dashboards and reporting capabilities, you can gain insights into your business performance and make data-driven decisions.

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CAS SmartWe

Efficient CRM Solution for Small Businesses

No user review
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Pricing on request

Streamline customer interactions with our CRM software. Automate tasks, track leads, and access data from anywhere.

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CAS SmartWe's customer relationship management software offers a comprehensive solution for businesses looking to improve customer interactions. With automation features, lead tracking, and remote accessibility, teams can optimize their workflows and stay on top of important data.

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Zoho Bigin

The CRM Solution for Small Businesses

No user review
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Paid version from €7.00 /month

Streamline your customer relationships with powerful CRM software that optimizes your workflow and maximizes your productivity.

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Manage your customer contacts, track your sales pipeline, and automate your marketing campaigns with ease, all in one intuitive platform. Zoho Bigin makes it easy to stay organized and focused on what matters most: growing your business.

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Benefits of Zoho Bigin

check A fully-fledged CRM for small businesses

check Minimalistic, mobile, powerful

check Built-in VoIP and integrations

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Zendesk Sell

Sales CRM to Boost Productivity

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4.2
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Pricing on request

Streamline your sales process with powerful tools for managing contacts, deals, and tasks.

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With advanced reporting and automation features, you can easily track performance and optimize your sales strategy for maximum results. Stay organized and focused on what matters most – closing deals and growing your business.

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Infocob CRM

Feature-Rich CRM Solution for Effective Customer Engagement

star star star star star-outline
4.0
Based on 8 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline your customer interactions with powerful CRM software that automates tasks, tracks leads, and improves sales.

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Infocob CRM makes it easy to manage customer relationships with intuitive tools that help you stay organized, collaborate with team members, and capture valuable insights. With customizable dashboards, reporting tools, and a wide range of integrations, you can streamline your workflows and improve customer satisfaction.

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Onpipeline

The Ultimate CRM Solution for Sales Teams

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4.3
Based on 20 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline your customer management with this software. Track leads, deals, and tasks with ease.

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With this software, you can manage your customer relationships without missing a beat. Keep track of leads, deals, and tasks all in one place. Stay organized and efficient with this powerful tool.

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Teamsale CRM

The Free CRM Solution from Zadarma

No user review
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Pricing on request

Boost your sales team productivity and customer satisfaction with our CRM software. Automate your sales process, track leads, and manage customer interactions easily.

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With Teamsale CRM, you can customize your sales pipeline, set up reminders, and generate reports to analyze your team's performance. The software also integrates with popular tools like Gmail and Slack to streamline your workflow.

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Vincle

Innovative CRM Solution for Enhanced Team Collaboration

No user review
close-circle Free version
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Pricing on request

Boost your customer relations with top-notch CRM software. Automate sales, manage inventory, and analyze data with ease.

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Vincle offers a comprehensive CRM solution that streamlines sales and inventory management. Its automation features save time and resources, while its data analysis tools provide insights for informed decision-making.

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Adlead

Enhance Customer Engagement with CRM Power

No user review
close-circle Free version
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Pricing on request

Streamline your customer interactions and sales pipeline with this CRM software. Automate tasks, track leads, and manage customer data easily.

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With this CRM software, you can customize sales pipelines, automate email campaigns, and track team performance. Its robust reporting tools and integrations with other apps make it a top choice for businesses of all sizes.

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Eudonet CRM Secteur Public

Public Sector CRM Solutions for Strategic Engagement

No user review
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check-circle Free demo

Paid version from €40.00 /month

Streamline public sector operations with a powerful CRM tool. Track interactions, manage cases, and automate workflows for improved efficiency.

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With Eudonet CRM Secteur Public, you can easily manage constituent relationships, monitor performance metrics, and leverage data to make informed decisions. This software offers a user-friendly interface and robust reporting capabilities to help you achieve your goals.

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ADITO

Advanced CRM Solutions for Mid-Sized Businesses

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Pricing on request

Streamline customer interactions with powerful CRM software.

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ADITO's CRM software offers a comprehensive suite of tools for managing customer interactions, including lead tracking, sales forecasting, and customer service. With real-time analytics and customizable dashboards, you can stay on top of customer needs and make informed business decisions.

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Copper CRM

Win Clients for Life

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4.3
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Pricing on request

Streamline your customer interactions with intuitive CRM software that boosts productivity and simplifies workflows.

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This powerful CRM software offers a range of features to help businesses better manage customer relationships. From lead tracking and sales forecasting to automated tasks and custom reporting, Copper CRM makes it easy to streamline workflows and increase productivity.

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Benefits of Copper CRM

check Perfect integration to G Suite

check An all-in-one platform

check Intuitive and easy-to-use

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Access NFP CRM

The Solution Your Small Charity Needs

No user review
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Pricing on request

Streamline your customer interactions with this CRM software. Track and manage customer data, automate tasks, and boost productivity.

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Access NFP CRM allows for easy customization to fit your organization's unique needs. With intuitive navigation, robust reporting, and seamless integration, your team can focus on building strong customer relationships.

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Benefits of Access NFP CRM

check Designed specifically with small charities in mind

check An all-in-one platform to engage donors

check Insights and reporting for more effective campaigns

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Charity CRM (ThanQ)

CRM Designed for Global Charities

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Pricing on request

Boost donor engagement and retention with our CRM software. Streamline workflows, track donations, and manage campaigns with ease.

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With our CRM software, you can easily segment donors, personalize communications, and track engagement metrics to optimize outreach efforts. Plus, our intuitive interface makes it easy to manage all aspects of your organization's fundraising efforts.

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Benefits of Charity CRM (ThanQ)

check The best platform to engage members

check Run your charity and organise events with ease

check Focus on making a difference with integrations and reports

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Beacon CRM

Futureproof CRM for Charities

No user review
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Paid version from $25.00 /month

Streamline your customer interactions with powerful CRM software. Automate tasks, access analytics, and improve communication.

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Beacon CRM offers customizable workflows and integrations to enhance your team's productivity. Keep track of customer interactions, manage sales leads, and improve customer satisfaction.

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Benefits of Beacon CRM

check A flexible database to manage members easily

check Payment support and forms to modernise your NFP

check Advanced security and compliance

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Customer relationship management software: purchase guide

What is CRM Software?

Definition

Customer Relationship Management or CRM software is an IT tool that is used by marketing and sales departments to centralize customer and prospect information to maximize business revenue. With CRM software, you can manage:

  • Acquisition: Identification of potential buyers (leads) imported into the CRM system

  • Prospecting: Transformation of leads into business opportunities, the study of the needs of prospects and customers, soliciting prospects, analysis of information collected.
  • Automation of Sales: Automation of your salesforce with the piloting tools, to be used in the prospecting procedures.
  • Marketing Automation: Email marketing, e-mailing, newsletters, reminders, orientation, lead scoring
  • Administration: Management of quotations, contracts, invoices, purchase orders, management of sales representatives and commissions on sales
  • Retention: Customer support, customer service management, online information on technical support, setting up a call center.

By gaining insights on customer behavior and purchasing patterns, you will be able to offer customers with a relevant solution that addresses their needs. The relevance of marketing and sales actions makes it possible to direct efforts where it is really necessary and thus to maximize conversion rates (conversion from prospect to customer) as well as retention rates (customer renewal).

6 Reasons to Use CRM Software?

Here are 6 reasons why you need CRM software:

  1. You can use it to be more efficient than competitors and therefore gain market share.
  2. It can be used to understand your audience and address them in a relevant way
  3. By centralizing customer knowledge, you will be able to implement powerful marketing actions (email marketing, SMS for example)
  4. Data centralization opens the door to collaborative techniques (sharing information between employees) and to improving personal organization (note-taking, synchronization with the agenda)
  5. New regulations in terms of personal data management (GDPR) make it mandatory to process customer data centrally with the ability to transmit this data immediately to the person concerned or to destroy it at his request.
  6. Online CRM is the most connected tool on the market, opening up infinite possibilities: customer segmentation, marketing campaigns, automatic invoicing, business intelligence and sales data analysis, company management, etc.

What are the Main Features of CRM software?

The Basic Features of CRM systems

The main features of CRM software include:

  • Lead management and opportunities for salespeople (telemarketing)
  • Key Account Management (centralization of prospects and customer data)
  • Event Tracking: outgoing emails, incoming calls, information, adding documents, signing a contract, etc.
  • Appointment and calendar management
  • Management of multichannel marketing campaigns (email marketing, SMS marketing, newsletter, voice messages)
  • Dashboards, Analytics and Reporting

CRM software is the most diverse type of customer management software, which explains the hyper choice in this market. CRM software range from advanced contact managers (xRM) to commercial ERPs (such as Everwin or Divalto).

Advanced Features

The following advanced CRM features and services are becoming more and more present in CRM software:

  • Support and customer service
  • Commercial management and sales management (quote, order form, invoicing)
  • Delivery and collection of documents
  • Embedded and synchronized messaging with the main messaging system
  • Tracking of conversions according to the origins and drivers of leads
  • Connection with Customer Data Platforms (CDP) to centralize unstructured data with qualified CRM data

CRM applications will be supported in the next 5 years by BigData, Business Intelligence and the exploitation of public data on the Internet:

  • Automatic proposal of products to segments of populations via marketing actions combining marketing automation and emailing.
  • Correlation detection
  • Listening to social networks (Social CRM as Easiware)
  • Automatic enrichment of contact cards
  • Anticipating seasonal factors

CRM: Trends and Future Developments

The CRM market is made up of 50% SaaS CRM offers (CRM in the cloud, unlike on-premise CRM).

Finally, the 10 largest CRM software publishers account for 60% of the market. The remaining 40% is made up of about a hundred solutions such as E-deal, Zoho, Efficy, Infocob. Among the market giants are Salesforce, SAP, Oracle, Microsoft Dynamics CRM, IBM, NetSuite and Sage CRM.

Moreover, most solutions offer free trials or demos to test the functionalities of CRM Marketing software.

With our guides on customer relationship management (CRM), discover how to automate sales and marketing actions to support business development and customer relationship quality (improving customer experience, customer journey, loyalty and customer satisfaction).

How to Choose a CRM Software?

Choosing the ideal CRM software can be complex because it depends on the current context of a company, but also on its evolution. Moreover, it impacts many departments such as Management, Marketing, Sales, Communication, Support, etc. It is therefore essential to make a list of required features with all stakeholders in the CRM project before selecting a CRM tool.

Then, it is important to study the necessary functional scope: prospecting, marketing campaign management, customer support. There are hundreds of CRM software on the market that do either everything or part of the customer relationship.

Finally, price plays a key role in selecting the ideal CRM software for a company. You can now find CRM software with monthly subscriptions per user. This usually costs around 30 €/month/user which, multiplied by the number of employees concerned, can represent a very significant cost.

The Most Popular CRM Software

These include: Sellsy, Eudonet, Ines CRM, Salezeo, GRC Contact, Microsoft Dynamics CRM, MyFeelBack, Koban, Nelis, Salesforce CRM : Sales Cloud, Teamleader, EGGcrm, TigerPro CRM, Magic Business, Incwo, Pipedrive, Smartplace, Vtiger CRM, Zoho CRM, Sage CRM, Everwin CXM, Simple CRM, You don't need a crm, E-Deal CRM

Customer relationship management softwares: Q&A

How does a customer relationship management software work?

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Customer relationship management (CRM) software helps businesses manage customer interactions, data, and relationships. It tracks customer interactions across different channels, such as email, phone, and social media. It also stores customer information, including contact details, purchase history, and preferences. By centralizing this information, businesses can improve customer service, tailor marketing efforts, and drive sales.

What features should I look for when looking for customer relationship management software?

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When selecting CRM software, look for features such as contact management, sales automation, marketing automation, analytics and reporting, and mobile access. Contact management enables you to keep track of customer interactions and data, while sales automation helps you manage the sales process. Marketing automation helps with lead generation and nurturing, analytics and reporting provide insights into customer behavior, and mobile access allows you to access the software on the go.

What are the benefits of customer relationship management for my company?

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CRM software can help businesses improve customer service, increase sales, and boost customer retention. By centralizing customer data, businesses can provide personalized service and targeted marketing efforts. Sales and marketing automation features can improve efficiency and productivity. Analytics and reporting features can provide insights into customer behavior, allowing businesses to optimize their strategies. Overall, CRM software can help businesses build stronger, long-lasting relationships with their customers.

What are the best customer relationship management software options?

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Some of the top CRM software options include Salesforce, HubSpot, Zoho CRM, and Microsoft Dynamics 365. Salesforce is a cloud-based CRM solution that offers a wide range of features and integrations. HubSpot offers a free CRM and a suite of marketing and sales tools. Zoho CRM is a comprehensive solution that offers marketing, sales, and customer support features. Microsoft Dynamics 365 offers a modular approach, allowing businesses to choose the features they need.

What are the free customer relationship management software alternatives I could try?

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Some free CRM software options include HubSpot CRM, Zoho CRM, Freshsales, and Bitrix24. HubSpot CRM offers a basic set of features, including contact management and deal tracking. Zoho CRM offers a free version with limited features, as well as paid plans with more advanced features. Freshsales offers a free plan with basic features, as well as paid plans with advanced features. Bitrix24 offers a free plan with a range of features, including contact management, sales automation, and collaboration tools.