10 Best Contact Center Software for 2024

Contact Center : related categories

Our selection of 10 contact center software

GoContact

#1 Partner of Choice for Contact Centers

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GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions.

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With more than 10 years in the market, in July 2021 we were acquired by Broadvoice, becoming part of an American group, with an unique position in the market, present on several continents: North America, South America, Europe and Africa.

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Netelip

Innovative Cloud Telephony for Dynamic Teams

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Streamline your customer service with advanced contact center software. Manage calls, emails, and chats with ease.

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Netelip's Contact Center software allows you to efficiently manage customer interactions across various channels. With advanced features such as call routing, IVR, and real-time monitoring, you can provide exceptional service to your customers. Additionally, the software integrates with popular CRMs for seamless data transfer and analysis.

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OKI-TOKI: Call Center Software

All-In-One Cloud Solutions for Global Businesses

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Comprehensive contact center software offering advanced call routing, real-time analytics, and seamless CRM integration.

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OKI-TOKI simplifies call center management with advanced call routing, offering features like real-time analytics for data-driven decisions. It also integrates seamlessly with your CRM to bolster customer interactions and streamline operations.

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Benefits of OKI-TOKI: Call Center Software

Comprehensive Reporting

User-Friendly Interface

Customizable Solutions

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CallTools

Call Tools Power Contact Center

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CallTools is the leading call center software that helps increase contact rates and improve engagement with your prospects and customers.

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With an intuitive user interface and advanced features, CallTools enables businesses to optimize their campaigns and manage communications efficiently.

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Benefits of CallTools

Auto Dialer

Power Dialer

Predictive Dialer

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Maqsam

Enhance Business Communication with VoIP Software

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Maqsam is a powerful VoIP software solution designed to streamline business communication.

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Tailored for companies seeking efficient and cost-effective calling options, Maqsam offers seamless integration, advanced call analytics, and multilingual support to stay ahead of competitors.

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MaxContact

Advanced Contact Center Automation Solutions

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MaxContact revolutionizes customer interaction with its state-of-the-art contact center solutions.

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Designed for businesses seeking to enhance engagement, it offers intuitive communication tools, predictive dialing, and insightful analytics that outpace competitors, making it an ideal choice for enterprises of all sizes.

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8x8 Contact Center

Efficient Contact Center Solution Enhancing Customer Engagement

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8x8 Contact Center is a comprehensive solution designed for businesses seeking to elevate customer interactions.

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With robust capabilities in omnichannel communication, real-time analytics, and integrated AI features, this platform facilitates seamless service delivery and improves operational efficiency.

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XCALLY

Omnichannel Contact Center Solution for Seamless Engagement

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XCALLY is a robust omnichannel contact center solution designed for businesses aiming to enhance customer engagement.

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Ideal for enterprises and service centers, XCALLY offers seamless integration across multiple channels and advanced automation capabilities, ensuring efficient and effective communication.

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VCC Live

Advanced Call Center Solutions for Optimal Performance

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VCC Live offers an all-in-one call center solution that empowers businesses of all sizes with advanced customer service tools.

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Designed for contact centers, it supports seamless communication, real-time reporting, and flexible integrations to enhance productivity and improve customer interactions.

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Contact Center softwares: Q&A

How does a contact center software work?

Contact center software helps manage interactions between customers and agents. It includes features like call routing, IVR, and CRM integration. The software can be hosted on-premise or in the cloud, and agents can access it from anywhere.

What features should I look for when looking for contact center software?

Look for features like call recording, quality monitoring, and workforce management. Also, consider the software's ability to integrate with your existing systems, like your CRM or ticketing software. Reporting and analytics are key for tracking performance and identifying areas for improvement.

What are the benefits of contact center for my company?

Contact center software can help improve customer satisfaction by providing quick and efficient support. It can also increase agent productivity by automating tasks and providing real-time data. By improving customer service, contact center software can boost customer retention and loyalty.

What are the best contact center software options?

There are several great contact center software options, including Genesys Cloud, Five9, and Zendesk Talk. Each has its own strengths and weaknesses, so consider your specific needs and budget when making a decision.

What are the free contact center software alternatives I could try?

Some free contact center software options include Zoho Desk, Freshcaller, and Bitrix24. While these may not have all the features of paid software, they can be a good starting point for smaller businesses or those on a tight budget.