Oki-Toki is a comprehensive call center software solution designed to optimize customer communication and streamline operations. With features like omnichannel support, automated call scripts, and deep analytics, Oki-Toki empowers businesses to enhance efficiency and deliver exceptional customer service. Ideal for companies of all sizes, it integrates seamlessly with popular CRM systems and supports a wide range of communication channels.

What are the main features of Oki-Toki?

Omnichannel Communication for Unified Customer Interaction

Oki-Toki's omnichannel platform integrates all communication channels into a single interface, making it easier for agents to manage customer interactions.

• Web Chat Integration: Communicate with customers via web chat or popular messaging platforms like Telegram, WhatsApp Business, Viber, and Messenger.
• Social Media Management: Connect your Facebook and Instagram accounts to monitor comments and respond to messages directly from the platform.
• Email Handling: Manage emails as if they were chat messages, with support for templates, attachments, and read receipts.

Powerful Automation Tools for Increased Efficiency

Oki-Toki provides robust automation tools that simplify call center operations and reduce manual effort.

• Call Scripts: Automate call processing with custom scripts that support speech recognition and synthesis. Connect APIs for real-time data exchange during calls.
• Automatic Reports: Generate detailed reports with the "Reports" tool, allowing you to monitor key metrics and trends effortlessly.
• Voice Broadcasts: Automate routine calls with voice bots that handle reminders, notifications, and confirmations.

Comprehensive Call Management and Agent Control

Oki-Toki offers a complete suite of tools for managing calls and controlling agent performance, ensuring a smooth and efficient operation.

• Dialer with Advanced Functionality: Customize the call queue, prioritize calls, and automate redialing for missed calls.
• Agent Scoring and KPI Measurement: Monitor agent performance with integrated scoring and KPI tracking, enabling targeted improvements and incentive programs.
• Speech Analytics: Automate the analysis of conversations to identify areas needing attention, integrated with KPI and payroll systems.

Secure Data Management and Flexible Access Control

Oki-Toki ensures that your data is secure and that access is controlled according to your business needs.

• Data Storage: Store data on your servers or in the cloud, with full control over access and security.
• Access Management: Use roles and permissions to control who can access specific reports, tools, and project data.
• Action Logs: Track all changes and actions within the system, ensuring accountability and transparency.

Benefits of Using Oki-Toki Call Center Software

Oki-Toki is not just another call center tool; it's a comprehensive solution designed to transform your customer service experience. With its powerful automation, deep analytics, and extensive integration capabilities, Oki-Toki helps businesses of all sizes to operate more efficiently and deliver better customer service.

• 50+ Tools for Call and Chat Management: From automation bots to detailed analytics, Oki-Toki covers all aspects of call center operations.
• Flexible Integration Options: Seamlessly connect with popular CRMs, telephony providers, and other essential business tools.
• User-Friendly Design: Modern, intuitive interface that makes managing complex operations straightforward and enjoyable.

Oki-Toki is the ultimate tool for businesses looking to modernize their call center operations, offering unparalleled efficiency and customer satisfaction. Ready to take your customer service to the next level? Start your 14-day free trial and experience the difference Oki-Toki can make!