Mopinion is a powerful customer feedback platform designed to help businesses gather and analyze feedback from their digital channels. By leveraging real-time insights, Mopinion enables companies to optimize their websites, apps, and digital services by improving customer satisfaction, engagement, and retention.

What are the main features of Mopinion?

Real-Time Feedback Collection

Mopinion offers customizable feedback forms that allow businesses to collect feedback directly from their websites, mobile apps, and emails. With an intuitive form builder, you can gather insights on customer experiences across different touchpoints.

• Customizable feedback forms for websites, apps, and emails.
• Collect feedback in real-time from various digital channels.
• Target specific users based on behavior or session data.

Advanced Analytics and Reporting

With Mopinion, businesses can analyze feedback data in-depth through advanced reporting features. This includes visualizing trends, segmenting responses, and identifying areas of improvement, enabling teams to make data-driven decisions.

• Comprehensive dashboards for visualizing customer feedback trends.
• Segmentation options to filter data based on customer behavior, demographics, or product usage.
• Custom reporting and exporting tools to share insights across teams.

Feedback Automation and Alerts

Mopinion’s platform allows businesses to set up automated alerts and triggers, ensuring that critical feedback reaches the right teams promptly. This enables fast responses to urgent customer concerns and helps companies maintain high levels of customer satisfaction.

• Automated alerts for negative feedback or high-priority issues.
• Triggered workflows based on specific feedback responses or customer actions.
• Customizable notifications to ensure quick follow-up.

User-Friendly Interface and Customization

Mopinion offers a highly user-friendly interface with a drag-and-drop builder, allowing businesses to create and manage feedback campaigns effortlessly. The platform’s flexibility also allows for deep customization, ensuring that feedback forms and reporting match the brand’s unique needs.

• Drag-and-drop form builder for easy customization.
• Design feedback forms to match your brand’s identity.
• Flexible reporting dashboards tailored to specific business needs.

Integration with Popular Tools

Mopinion integrates seamlessly with a wide range of popular tools, enabling businesses to connect their feedback data to CRM systems, project management tools, and marketing platforms. This ensures feedback is not siloed and can be used effectively across various departments.

• Integration with CRM systems like Salesforce and HubSpot.
• Compatibility with project management tools like Jira, Trello, and Slack.
• API and webhooks for custom integrations.