Front is an AI-powered customer service platform designed to enhance team efficiency and elevate the customer experience. It enables businesses to manage customer interactions at scale through shared inboxes, real-time collaboration, and practical AI tools. Modern service teams benefit from its ease of use, robust automation, and omnichannel capabilities, all while delivering 5-star customer service.

What are the main features of Front?

Shared inbox for seamless collaboration

Front’s shared inbox ensures that teams can manage customer communications more effectively by centralizing emails, chats, and messages into one place. This creates a unified workspace where everyone can collaborate and respond faster.

• Centralized inbox for emails, chats, and other channels
• Real-time team collaboration behind the scenes
• Automated email assignments and responses

Live chat for instant customer support

Front's live chat function enables real-time interaction with customers, providing quick responses and boosting customer satisfaction. It integrates smoothly with your existing workflow, ensuring that no query goes unanswered.

• Direct live chat with customers from the same platform
• Customizable chat widgets to match your brand
• Instant replies with AI-powered chatbots

Omnichannel communication for consistent service

Front allows teams to manage communication across multiple platforms, ensuring a seamless customer experience. With its omnichannel support, agents can engage with customers via email, chat, SMS, and more, all within one system.

• Manage email, SMS, chat, and social media from one place
• Consistent service across all channels
• Channel-specific workflows to enhance productivity

AI bots & assistance to scale faster

Front leverages AI bots and smart assistance to improve response times and accuracy. Whether it's automating live chat responses or offering suggestions to support agents, the AI tools are designed to enhance productivity without sacrificing the personal touch.

• AI-powered chatbots for instant customer responses
• AI-assisted replies for support teams
• Automatic ticket prioritization and resolution suggestions

No-code automation for streamlined workflows

With Front’s no-code automation feature, teams can set up workflows that automatically assign tasks, send responses, and streamline common processes—all without the need for technical expertise.

• Automate routine tasks with drag-and-drop workflows
• Easily integrate with other platforms and tools
• Maintain and update workflows without coding knowledge

Integrations for enhanced flexibility

Front offers a wide range of integrations, allowing teams to connect with their favorite apps and tools. Whether it’s CRM, project management, or communication tools, Front integrates effortlessly to create a comprehensive service solution.

• Integration with popular platforms like Salesforce, Slack, and more
• API access for custom integrations
• Plug-and-play setup for quick implementation

Front empowers modern service teams to deliver exceptional customer service at scale while boosting team productivity with the power of AI and automation.