Front : The platform for exceptional customer service at scale
Front: in summary
Front is an AI-powered customer service platform designed to enhance team efficiency and elevate the customer experience. It enables businesses to manage customer interactions at scale through shared inboxes, real-time collaboration, and practical AI tools. Modern service teams benefit from its ease of use, robust automation, and omnichannel capabilities, all while delivering 5-star customer service.
What are the main features of Front?
Shared inbox for seamless collaboration
Front’s shared inbox ensures that teams can manage customer communications more effectively by centralizing emails, chats, and messages into one place. This creates a unified workspace where everyone can collaborate and respond faster.
- Centralized inbox for emails, chats, and other channels
- Real-time team collaboration behind the scenes
- Automated email assignments and responses
Live chat for instant customer support
Front's live chat function enables real-time interaction with customers, providing quick responses and boosting customer satisfaction. It integrates smoothly with your existing workflow, ensuring that no query goes unanswered.
- Direct live chat with customers from the same platform
- Customizable chat widgets to match your brand
- Instant replies with AI-powered chatbots
Omnichannel communication for consistent service
Front allows teams to manage communication across multiple platforms, ensuring a seamless customer experience. With its omnichannel support, agents can engage with customers via email, chat, SMS, and more, all within one system.
- Manage email, SMS, chat, and social media from one place
- Consistent service across all channels
- Channel-specific workflows to enhance productivity
AI bots & assistance to scale faster
Front leverages AI bots and smart assistance to improve response times and accuracy. Whether it's automating live chat responses or offering suggestions to support agents, the AI tools are designed to enhance productivity without sacrificing the personal touch.
- AI-powered chatbots for instant customer responses
- AI-assisted replies for support teams
- Automatic ticket prioritization and resolution suggestions
No-code automation for streamlined workflows
With Front’s no-code automation feature, teams can set up workflows that automatically assign tasks, send responses, and streamline common processes—all without the need for technical expertise.
- Automate routine tasks with drag-and-drop workflows
- Easily integrate with other platforms and tools
- Maintain and update workflows without coding knowledge
Integrations for enhanced flexibility
Front offers a wide range of integrations, allowing teams to connect with their favorite apps and tools. Whether it’s CRM, project management, or communication tools, Front integrates effortlessly to create a comprehensive service solution.
- Integration with popular platforms like Salesforce, Slack, and more
- API access for custom integrations
- Plug-and-play setup for quick implementation
Front empowers modern service teams to deliver exceptional customer service at scale while boosting team productivity with the power of AI and automation.
Front: its rates
standard
Rate
On demand
Clients alternatives to Front
Optimize sales with an intuitive interface, inventory management, and customer insights. Mobile-compatible for on-the-go transactions and flexible payment options.
See more details See less details
Square POS offers powerful features designed to boost retail performance. With its user-friendly interface, businesses can manage inventory effortlessly while gaining insights into customer behavior. The platform supports mobile devices, allowing merchants to conduct transactions anywhere. Additionally, it includes versatile payment options, ensuring adaptability in various sales environments. This comprehensive solution is ideal for small to medium-sized enterprises seeking streamlined operations and enhanced sales management.
Read our analysis about Square POSTo Square POS product page
Streamline your catering business with efficient software that helps manage orders, inventory, and staff.
See more details See less details
This software provides a user-friendly interface for tracking sales, managing customer data, and generating detailed reports. With features like menu customization and online ordering, it's easy to create a personalized experience for your customers.
Read our analysis about Toast POSTo Toast POS product page
Streamline customer service with integrated support ticketing, live chat, and knowledge base.
See more details See less details
Zendesk is a leading Customer Support software designed to enhance customer service experiences. It features an all-in-one support ticketing system, live chat capabilities for instant connection, and a comprehensive knowledge base to empower customer self-service. Zendesk's customizable platform allows businesses to tailor support channels to meet their specific needs, ensuring efficient and effective client interactions.
Read our analysis about ZendeskBenefits of Zendesk
Omnichannel Approach
World leader, rapid changes
To Zendesk product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.