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inContact : Customer Service Software

inContact : Customer Service Software

inContact : Customer Service Software

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inContact: in summary

inContact, a Customer Service Program

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives to profit your customer.

What Is the Purpose of the incontact Program?

This IT tool frees you from the hassles of storage, which is really convenient for users day in and day out. The data is then placed with the company inContact. The Filters, Support (phone, email, ticket, chat) and Reports features necessary for Customer Service users are also present within inContact, making it an essential software. The inContact editor makes your life easier by taking care of the maintenance and updates of your software. Whether you work on Linux, Mac or Windows, inContact will be accessible, simply with your browser.

Other Customer Service software exists: check them out in the Compare section

inContact: its rates

standard

Rate

On demand

Clients alternatives to inContact

Freshdesk

Keep your agents happy, and your customers happier

No user review
close-circle Free version
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Paid version from $15.00 /month

Streamlines customer service with ticketing, automation, and multi-channel support.

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Freshdesk enhances customer support experiences with advanced ticketing functionality, automation tools for streamlining operations, and support across multiple channels. This platform enables businesses to manage queries more efficiently, improve agent productivity, and deliver personalized service. Its analytics feature assists in tracking performance and customer satisfaction levels. Ideal for companies looking to elevate their customer service game.

Read our analysis about Freshdesk

Benefits of Freshdesk

check Transparent pricing

check Intuitive UI

check 24/7 assistance

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Service Hub

Innovative Solution for Customer Service Excellence

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close-circle Free version
close-circle Free trial
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Pricing on request

Streamline customer interactions with advanced service tools and analytics for businesses.

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Service Hub offers a suite of powerful customer service tools and insights designed to help businesses streamline their customer interactions. Integrating customer feedback, ticketing, and live chat systems, it facilitates efficient support and satisfaction tracking. With Service Hub, organisations can leverage detailed analytics to improve service strategies and ultimately boost customer loyalty.

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Zoho CRM

The Smart and Efficient Solution for your Sales Team

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4.4
Based on +200 reviews
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check-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €14.00 /month

Streamline customer interactions with a cloud-based CRM. Automate sales, marketing, and support processes with ease.

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Manage leads, contacts, and deals in one place. Access real-time data and analytics to make informed decisions. Collaborate with team members to improve customer engagement.

Read our analysis about Zoho CRM

Benefits of Zoho CRM

check Streamlines sales: Manage leads, contacts, deals

check Enhances engagement: Personalize customer interactions

check Provides insights: Robust reporting and forecasting

Learn more

To Zoho CRM product page

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