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JIRA Service Management : Software that centralizes customer relations

JIRA Service Management : Software that centralizes customer relations

JIRA Service Management : Software that centralizes customer relations

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4.5
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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JIRA Service Management: in summary

What is Jira Service Desk?

Jira Service Desk is a customer service management software that increases your company's productivity through the rapid resolution of requests.

Based on Atlassian's Jira workflow engine, Jira Service Desk provides a collaborative and flexible platform, a low-cost knowledge base, easy to configure and scale, highly flexible, and with a powerful user experience.

Features of Jira Service Desk

  • Jira Service Desk makes the resolution of customer requests fast and accountable.
  • All the tools you need to strengthen your team.
  • Configure advanced SLA metrics and generate real-time performance reports.
  • Provides a modern and powerful user experience.
  • Helps your customers help themselves with a smart, self-service knowledge base.
  • Intuitive customer portal requires no training.
  • Real-time reporting.
  • Centralises customer relations.


 

JIRA Service Management - Video 1
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JIRA Service Management: its rates

standard

Rate

On demand

Clients alternatives to JIRA Service Management

Freshdesk

Keep your agents happy, and your customers happier

No user review
close-circle Free version
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Paid version from $15.00 /month

Streamlines customer service with ticketing, automation, and multi-channel support.

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Freshdesk enhances customer support experiences with advanced ticketing functionality, automation tools for streamlining operations, and support across multiple channels. This platform enables businesses to manage queries more efficiently, improve agent productivity, and deliver personalized service. Its analytics feature assists in tracking performance and customer satisfaction levels. Ideal for companies looking to elevate their customer service game.

Read our analysis about Freshdesk

Benefits of Freshdesk

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Service Hub

Innovative Solution for Customer Service Excellence

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer interactions with advanced service tools and analytics for businesses.

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Service Hub offers a suite of powerful customer service tools and insights designed to help businesses streamline their customer interactions. Integrating customer feedback, ticketing, and live chat systems, it facilitates efficient support and satisfaction tracking. With Service Hub, organisations can leverage detailed analytics to improve service strategies and ultimately boost customer loyalty.

Read our analysis about Service Hub
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To Service Hub product page

Help Scout

Customer support software

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4.4
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from $15.00 /month

Streamline your customer support with this SaaS software. Enjoy features such as ticket management, automation, and reporting to improve your team's productivity.

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With this software, you can easily manage customer inquiries through a centralized ticket system. Automate repetitive tasks and track key metrics through robust reporting. Boost your team's efficiency and provide better customer experiences.

Read our analysis about Help Scout
Learn more

To Help Scout product page

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Customer reviews about JIRA Service Management

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4.5
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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