Prolong : Comprehensive After-Sales Service Management Platform

Prolong is an all-in-one platform that optimizes after-sales operations for brands and retailers. It enables businesses to offer seamless Care & Repair services, automate administrative tasks, and enhance customer engagement with post-purchase experiences that foster long-term loyalty. By providing omnichannel support and access to a global network of experts, Prolong helps companies unlock new revenue streams and improve product longevity.

What are the main features of Prolong?

Streamlined After-Sales Operations

Prolong simplifies after-sales processes, making it easy for customers to access Care & Repair services, whether online or in-store. This seamless experience boosts customer satisfaction and loyalty while reducing operational complexity for businesses.

• Care & Repair Services: Provides customers with easy access to maintenance and repair services at the point of purchase or post-purchase.
• Omnichannel Support: Enables customers to request services through multiple channels, including online platforms and physical stores.
• Centralized Management: Consolidates all after-sales activities in one platform for streamlined operations.

Automation of Administrative Tasks

Prolong automates administrative workflows, reducing the burden on after-sales teams and allowing them to focus on customer interactions. By automating repetitive tasks, Prolong improves efficiency and speeds up service delivery.

• Automated Request Handling: Manages customer requests automatically, from submission to resolution.
• Task Allocation and Dispatch: Assigns service tasks to the appropriate personnel or workshop based on availability and expertise.
• Workflow Automation: Automates scheduling, dispatch, and follow-up, reducing manual intervention and error rates.

Integration with Technical Ecosystems

Prolong integrates effortlessly with existing business systems, enabling seamless data exchange and comprehensive visibility into after-sales operations. This helps brands and retailers gain real-time insights and make informed decisions.

• ERP and CRM Integration: Synchronizes with enterprise resource planning and customer relationship management systems.
• Data-Driven Decision Making: Provides analytics on service efficiency, customer feedback, and ROI.
• Flexible APIs: Offers robust API support for easy integration with various business tools and platforms.

Global Network of Service Experts

Prolong connects businesses with a global network of skilled service professionals, ensuring that customers receive high-quality care and repairs regardless of their location. This network allows brands to offer consistent service quality worldwide.

• Access to a Global Network: Connects businesses with service providers and workshops worldwide.
• Quality Control: Monitors service quality to ensure compliance with brand standards.
• Scalable Solutions: Adapts to the needs of global brands and retailers, regardless of size or location.

Customer Engagement and Retention

Prolong enhances the customer experience by providing transparency and real-time updates throughout the service process. This results in higher satisfaction rates, reduced returns, and increased customer loyalty.

• Real-Time Updates: Keeps customers informed about the status of their repair or maintenance request.
• Feedback Collection: Collects feedback after service completion to improve future interactions.
• Customer Loyalty Programs: Offers post-service engagement opportunities to increase customer retention.

Revenue Growth Through After-Sales Services

Prolong turns after-sales services from a cost center into a revenue-generating opportunity by offering premium maintenance services at the point of sale. This approach helps brands increase their average basket size and encourages repeat purchases.

• Upselling Care & Repair Services: Provides options for customers to add maintenance services to their purchase, creating additional revenue streams.
• Revenue from Extended Product Lifecycle: Promotes product durability, reducing waste and reinforcing a sustainable business model.
• ROI Optimization: Tracks performance metrics to demonstrate the financial impact of after-sales services.

White-Label Solutions for Enhanced Brand Identity

Prolong offers white-label capabilities, allowing brands to provide after-sales services under their own name. This reinforces brand identity and trust while delivering a consistent customer experience.

• Brand Consistency: Allows businesses to offer Prolong’s services with their own branding and messaging.
• Customized Service Offerings: Configurable solutions tailored to the specific needs of each brand and its customer base.
• Enhanced Customer Trust: Strengthens customer relationships by offering reliable, branded after-sales services.

Prolong is trusted by leading brands such as Fusalp, where it has transformed after-sales management by automating processes, improving service quality, and generating new revenue opportunities. With its powerful integration capabilities and global network of experts, Prolong is setting a new standard for after-sales service excellence.