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Customer Success Software

Customer Success software enables SaaS software publishers to ensure the adoption of their solutions by their customers under the best conditions. They facilitate customer portfolio retention by improving the satisfaction and attrition rate of its customers.

Customer Success : related categories

Our selection of 13 customer success software

Zoho Desk

Transform Your Customer Service with Contextual Awareness

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4.6
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
check-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €7.00 /month

Streamline customer support with a comprehensive software solution. Automate ticket management, prioritize inquiries, and personalize customer interactions.

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Increase customer satisfaction with Zoho Desk's collaborative platform. Utilize AI-powered analytics to identify trends, monitor agent performance, and optimize workflows. Customizable reports and integrations with popular apps provide a seamless customer experience.

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Benefits of Zoho Desk

check Supercharge your team with contextual AI

check Manage tickets and everything else in one place

check Empower every agent to delight every customer

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Planhat

Optimize Your Customer Success with Leading CRM Solution

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4.7
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
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Pricing on request

Manage customer relationships with ease using this powerful software. Gain valuable insights into customer behavior and track engagement metrics.

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With this software, you can create customized customer success plans, monitor customer health scores, and automate customer communications. Its intuitive dashboard allows for easy collaboration and seamless team communication.

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Gainsight

Customer Satisfaction Software

No user review
close-circle Free version
close-circle Free trial
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Pricing on request

Boost customer satisfaction with this software that tracks customer data and provides insights to optimize customer success.

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This software helps businesses improve customer satisfaction by tracking customer data, providing insights on customer behavior, and optimizing customer success strategies. With its intuitive interface and customizable features, businesses can easily manage customer relationships and drive growth.

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Totango

All-in-one Customer OS

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4.2
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer engagement and retention with this powerful software. Track user behavior, analyze data, and deliver personalized experiences.

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With this customer success software, you can easily monitor customer health scores, identify at-risk users, and proactively address issues. Use data-driven insights to optimize your customer journey and drive growth for your business.

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FROGED

The fastest way to improve customer onboarding & retention

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4.5
Based on 106 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €69.00 /month

Boost customer satisfaction with our customer success software. Track customer behavior, automate actions, and provide personalized support.

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With our customer success software, you can track customer behavior in real-time, monitor usage patterns, and identify areas for improvement. Automate actions based on customer behavior and provide personalized support to increase customer satisfaction and loyalty.

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Benefits of FROGED

check Easy to install and to use / Powerful features

check Stunning support team / Affordable for everyone

check +2k Integrations / Public Roadmap

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Strikedeck

Comprehensive Customer Success Solution

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4.5
Based on 96 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer success with advanced analytics, automation, and engagement tools.

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Strikedeck's software offers a comprehensive suite of tools to help businesses improve customer success. With advanced analytics, automation, and engagement features, businesses can gain valuable insights, automate processes, and engage with customers in meaningful ways.

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Skalin

Experience the future of Customer Success

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4.9
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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check-circle Free demo

Paid version from €299.00 /month

Boost your customer success with powerful software that streamlines your workflow and automates your processes.

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Skalin is a customer success software that helps you manage and track customer interactions, automate repetitive tasks, and analyze data to improve your customer experience. With Skalin, you can streamline your workflow, reduce response time, and increase customer satisfaction.

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Skeepers - UGC Leader

Empowering Brands with Authentic Customer Engagement

No user review
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Pricing on request

Efficiently manage customer feedback with advanced analytics and reporting.

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Skeepers - Solutions Clients enables businesses to collect, analyze, and act upon customer feedback in real-time. With customizable surveys, sentiment analysis, and detailed reporting, businesses can gain valuable insights into customer satisfaction and make data-driven decisions to improve their products and services.

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Visence

Your new favorite way to interact with SaaS users

No user review
check-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €39.00 /month

A platform designed to optimize customer success through actionable insights and automation.

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Visence stands out as a comprehensive Customer Success platform, dedicated to boosting client satisfaction and loyalty. It achieves this by providing actionable insights into customer behavior, engagement patterns, and satisfaction levels. Furthermore, Visence automates routine tasks, allowing teams to focus on strategies that enhance customer relationships. Tailored for businesses aiming to improve client retention and growth, this software offers a pivotal tool for achieving outstanding customer success outcomes.

Read our analysis about Visence

Benefits of Visence

check Dedicated to SMB's

check User-Friendly Interface

check Powerful contact segmentation & support features

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Vialink

Enhance Customer Onboarding with AI Solutions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

VIALINK provides a comprehensive AI-powered platform designed to simplify and secure the customer onboarding process.

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Targeted at businesses looking to optimize onboarding workflows, the platform offers tools for identity verification, document analysis, and digital signatures, setting it apart with speed and regulatory compliance.

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Proudly

Your AI Copilot for Management Productivity

No user review
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Pricing on request

Proudly is an AI-powered copilot designed to augment your management productivity.

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If you're finding it exhausting to coach individuals, manage conflicts, provide feedback, and still meet performance targets, Proudly is here to help.

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Velaris

The Comprehensive Operating System for Customer Success

No user review
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Pricing on request

Velaris is a dynamic, AI-powered platform built to support Customer Success (CS) teams in understanding customer needs, automating workflows, and enhancing collaboration.

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With tools tailored to boost productivity, streamline operations, and create insights, Velaris simplifies the path to achieving customer satisfaction and driving sustainable business growth.

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ChurnZero

Customer Engagement Software

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4.7
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer satisfaction with this Customer Success software that helps track and analyze customer behavior and engagement.

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With this software, you can easily monitor customer health scores, set up automated alerts to prevent churn, and communicate with customers through multiple channels. Additionally, the software offers a variety of customizable reports to help you optimize your customer success strategy.

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Customer Success softwares: Q&A

How does a customer success software work?

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Customer success software helps businesses manage customer relationships by tracking customer behavior and providing insights for customer retention. It helps in identifying customers’ pain points and offering solutions to improve their experience with the company.

What features should I look for when looking for customer success software?

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Look for features such as customer engagement analytics, customer segmentation, customer onboarding tools, and customer communication channels that allow businesses to communicate with their clients through multiple channels, including email, chat, and social media.

What are the benefits of customer success for my company?

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Customer success helps businesses in retaining customers, increasing revenue, and improving brand reputation. It also helps in identifying upsell and cross-sell opportunities and improving overall customer satisfaction, leading to higher customer lifetime value.

What are the best customer success software options?

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Some of the best customer success software options include Gainsight, Totango, UserIQ, and ChurnZero. These platforms offer a range of features such as customer health scoring, customer engagement analytics, and customer communication channels, among others.

What are the free customer success software alternatives I could try?

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Some of the free customer success software alternatives include HubSpot CRM, Zoho CRM, and Freshworks CRM. While these platforms offer limited features, they can be a good starting point for businesses that are just starting with customer success management.