LiveZilla is designed for businesses aiming to enhance customer interaction through real-time chat solutions. Ideal for support teams, it stands out with live visitor monitoring, integrated ticket system, and multi-platform compatibility.

What are the main features of LiveZilla?

Engage Instantly with Real-Time Chat

Enhance your customer service by interacting with visitors as they navigate your website. Live chat ensures immediate engagement and resolution.

• Proactive Chats: Automatically initiate chats based on custom criteria.
• Customizable Chat Widgets: Tailor the look and feel to match your brand.
• Visitor Behavior Tracking: Understand browsing patterns for personalized engagement.

Streamline Workflow with Integrated Ticket System

Efficiently handle customer inquiries by converting chats into tickets for further follow-up and tracking, ensuring nothing falls through the cracks.

• Automated Ticket Creation: Seamlessly generate tickets from chat interactions.
• Prioritize and Categorize: Organize tickets based on urgency and type.
• Collaborative Features: Multiple agents can work together on ticket resolution.

Broad Compatibility Across Platforms

Offer flexibility and accessibility to both support teams and customers across various devices and operating systems.

• Cross-Platform Support: Accessible via desktop, mobile, and web applications.
• Multi-Language Support: Serve a global audience with ease through diverse language options.
• Seamless Integration: Easily integrate with existing systems and tools.

Experience the transformation in customer service engagement through LiveZilla’s robust and comprehensive features, designed to cater to modern business needs.