Oracle RightNow is a comprehensive customer relationship management (CRM) software designed to enhance customer interactions and streamline support services. Ideal for businesses of all sizes, it offers a sophisticated knowledge management system, multichannel engagement, and robust analytics capabilities.

What are the main features of Oracle Rightnow?

Enhanced Knowledge Management

Oracle RightNow provides a powerful knowledge management system that empowers businesses to deliver accurate and prompt support. This feature minimizes resolution time by providing agents with quick access to a vast repository of information.

• Centralized content repository
• Intuitive search functionalities
• Automatic content updates and management
• Support for multiple content formats

Seamless Multichannel Engagement

Engage with your customers across various channels through Oracle RightNow’s multichannel engagement capabilities. By offering consistent and synchronized communication, businesses can ensure a cohesive customer experience.

• Integrated email, chat, and social media support
• Customizable customer interaction workflows
• Real-time customer interaction tracking
• Unified customer view regardless of the interaction channel

Advanced Analytical Insights

Leverage the advanced analytics and reporting tools in Oracle RightNow to optimize customer service strategies and drive business growth. These insights help understand customer behavior and identify improvement areas efficiently.

• Comprehensive data visualization capabilities
• Customizable dashboards and reports
• Customer satisfaction analysis
• Predictive analytics for trend forecasting