ServiceNow : Streamline IT Service Management for Enhanced Efficiency
ServiceNow: in summary
What are the main features of ServiceNow?
Incident Management
ServiceNow's incident management enables swift issue identification and resolution to minimize service disruptions.
- Automated Incident Creation: Generates incidents automatically upon detection of system anomalies.
- Prioritization and Assignment: Assigns incidents based on severity to the right teams quickly.
- Real-time Monitoring: Provides real-time tracking and updates on incident status.
Problem Management
Simplify and accelerate problem resolution with ServiceNow’s problem management functionalities.
- Root Cause Analysis: Identifies underlying issues causing multiple incidents.
- Knowledge Repository: Accesses comprehensive documentation for faster problem solving.
- Preventive Measures: Implements strategies to prevent recurrence of issues.
Change Management
Facilitate controlled and effortless change implementations across your IT environment.
- Approval Workflows: Customizable workflows for change approvals ensure meticulous review.
- Risk Assessment: Evaluates potential risks associated with changes before implementation.
- Scheduled Executions: Automates the scheduling of change tasks to minimize impacts.
Service Catalog Management
Offers a user-friendly platform to manage and request IT services and resources efficiently.
- Customizable Service Offerings: Easily configurable to fit organizational needs and preferences.
- Self-Service Portal: Users can request services, access status updates and manage requests without intervention.
- Integration Capabilities: Seamlessly integrates with other systems and tools for holistic service management.
Configuration Management Database (CMDB)
Maintain an organized, accurate inventory of IT assets and services with ServiceNow’s comprehensive CMDB.
- Asset Tracking: Provides detailed records of IT assets and their relationships.
- Impact Analysis: Facilitates impact analysis for changes and incidents by understanding asset interdependencies.
- Continuous Auditing: Data validation and compliance checks ensure data accuracy at all times.
ServiceNow: its rates
standard
Rate
On demand
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