ServiceNow is a leading ITSM solution designed to optimize and streamline IT service operations. Targeted at IT departments and service providers, it excels in automating workflows and improving service delivery. Key highlights include incident management, problem resolution, and change management capabilities.

What are the main features of ServiceNow?

Incident Management

ServiceNow's incident management enables swift issue identification and resolution to minimize service disruptions.

• Automated Incident Creation: Generates incidents automatically upon detection of system anomalies.
• Prioritization and Assignment: Assigns incidents based on severity to the right teams quickly.
• Real-time Monitoring: Provides real-time tracking and updates on incident status.

Problem Management

Simplify and accelerate problem resolution with ServiceNow’s problem management functionalities.

• Root Cause Analysis: Identifies underlying issues causing multiple incidents.
• Knowledge Repository: Accesses comprehensive documentation for faster problem solving.
• Preventive Measures: Implements strategies to prevent recurrence of issues.

Change Management

Facilitate controlled and effortless change implementations across your IT environment.

• Approval Workflows: Customizable workflows for change approvals ensure meticulous review.
• Risk Assessment: Evaluates potential risks associated with changes before implementation.
• Scheduled Executions: Automates the scheduling of change tasks to minimize impacts.

Service Catalog Management

Offers a user-friendly platform to manage and request IT services and resources efficiently.

• Customizable Service Offerings: Easily configurable to fit organizational needs and preferences.
• Self-Service Portal: Users can request services, access status updates and manage requests without intervention.
• Integration Capabilities: Seamlessly integrates with other systems and tools for holistic service management.

Configuration Management Database (CMDB)

Maintain an organized, accurate inventory of IT assets and services with ServiceNow’s comprehensive CMDB.

• Asset Tracking: Provides detailed records of IT assets and their relationships.
• Impact Analysis: Facilitates impact analysis for changes and incidents by understanding asset interdependencies.
• Continuous Auditing: Data validation and compliance checks ensure data accuracy at all times.