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UserVoice : Enhance Customer Experience with Feedback Tools

UserVoice : Enhance Customer Experience with Feedback Tools

UserVoice : Enhance Customer Experience with Feedback Tools

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4.3
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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UserVoice: in summary

UserVoice is a powerful platform designed for businesses to gather and prioritize customer feedback effectively. Ideal for product teams and customer service departments, UserVoice empowers organizations to drive product improvements. Key features include real-time feedback management, customer insights, and seamless integration capabilities.

What are the main features of UserVoice?

Real-time Feedback Management

UserVoice allows companies to efficiently capture and manage customer feedback in real-time, streamlining the process for product managers. The platform offers:

  • Customizable feedback forms to gather specific information from users
  • Automated categorization of feedback to enhance organization
  • Visual dashboards to monitor feedback trends and patterns

In-depth Customer Insights

This feature provides businesses with actionable insights about their customer base, aiding in making informed decisions. With UserVoice, you can access:

  • Comprehensive analytics showing user engagement levels
  • Sentiment analysis to understand customer emotions and improve interaction strategies
  • User profiles for a better grasp of customer needs and preferences

Seamless Integration Capabilities

UserVoice integrates effortlessly with a range of tools, enhancing its utility across different business functions and ensuring a smooth workflow. Key integrations include:

  • Collaboration tools like Slack and Microsoft Teams to streamline communication
  • Project management software such as Jira for easier task tracking and prioritizing
  • Email marketing platforms to engage users more effectively based on feedback
UserVoice - UserVoice: Client Interface, lift problems, customer Community (Forum FAQ) UserVoice - UserVoice: Client Interface, lift problems, customer Community (Forum FAQ)
UserVoice - UserVoice: Case Management, Secure Sockets Layer (SSL) Solution Management UserVoice - UserVoice: Case Management, Secure Sockets Layer (SSL) Solution Management
UserVoice - UserVoice: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe), Solution Management, Client Interface UserVoice - UserVoice: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe), Solution Management, Client Interface
UserVoice - UserVoice: lift problems Basic knowledge (tutorials, demos), communications history UserVoice - UserVoice: lift problems Basic knowledge (tutorials, demos), communications history
UserVoice - UserVoice: Solution Management, Customer Profile, queue management UserVoice - UserVoice: Solution Management, Customer Profile, queue management

UserVoice: its rates

Basic

$499.00

/month /user

Premium

$999.00

/month /user

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Customer reviews about UserVoice

star star star star star-half-outlined
4.3
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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