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Vivantio : Service Management for the Entire Organization

Vivantio : Service Management for the Entire Organization

Vivantio : Service Management for the Entire Organization

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4.4
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Vivantio: in summary

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. Integrate with your tech ecosystem to enable greater visibility for agents and more robust, data-driven decision making.

Built on the ITIL 4 framework and fully configurable without code, Vivantio meets each service team's unique requirements while helping them adhere to best practices. Flexible licensing options -- including concurrent licenses -- make Vivantio an affordable, full-featured choice for growing organizations. 

Vivantio offers:

- Ticketing & queues
- Knowledge management & self-service portals
- Asset management
- Built-in CRM
- Automation & AI features
- Reporting & analytics

Its benefits

check No-code configuration

check Concurrent licenses

check Personal, in-house customer support

check Implementation in weeks

check One, feature-inclusive package

check ISO 27001

Vivantio - Video 1
Vivantio - Ticketing: Create unlimited ticket types that can be used by your teams, each with a dedicated configuration (categories, priorities, custom forms, and fields) Vivantio - Ticketing: Create unlimited ticket types that can be used by your teams, each with a dedicated configuration (categories, priorities, custom forms, and fields)
Vivantio - Queues: Manage Incidents, Problems, Service Requests, Change Management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips Vivantio - Queues: Manage Incidents, Problems, Service Requests, Change Management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips
Vivantio - Integrated AI: Generate AI feedback from across your knowledge base, analyze customer sentiment, or help write detailed feedback to your customers Vivantio - Integrated AI: Generate AI feedback from across your knowledge base, analyze customer sentiment, or help write detailed feedback to your customers
Vivantio - Knowledge Management: Create internal private articles to aid your service delivery team, or public articles to help your customers Vivantio - Knowledge Management: Create internal private articles to aid your service delivery team, or public articles to help your customers
Vivantio - Reporting & Analytics: Surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData Vivantio - Reporting & Analytics: Surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData

Vivantio: its rates

1 Feature-Inclusive Plan

$59.00

/month /user

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Customer reviews about Vivantio

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4.4
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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