search Where Thought Leaders go for Growth
Zendesk : #1 Customer Service Omnichannel CRM Platform

Zendesk : #1 Customer Service Omnichannel CRM Platform

Zendesk : #1 Customer Service Omnichannel CRM Platform

No user review

Zendesk: in summary

Zendesk is a CRM platform that centralizes support, sales activity and customer engagement to deliver better customer experiences

Agile, easy to use and fully customizable, the Zendesk Omnichannel platform appeals to large corporations and startups alike. With its roots in customer service, Zendesk adapts to any industry or company size. 

The main features of Zendesk

  • 7 solutions to switch from one channel to another without losing the thread of the conversations

Zendesk today consists of a suite of 6 tools dedicated to omnichannel customer service: support, guide, chat, talk, message and explore. All these tools allow you to communicate and interact with your customers in a relevant and efficient way, no matter where they call you: on your website, by email, on the customer support interface (ticketing tool), on social networks, etc.

Zendesk offers 7 solutions to interact with your customers and keep the conversations flowing. Support (email), Chat, Guide,Talk (Voice) Gather (Communities), Explore (KPIs and BI), Sell (commercial CRM) as well as messaging applications like WhatsApp, Facebook, Twitter, WeChat, Line... the Zendesk product suite is the right balance to meet complex needs while remaining operational and agile immediately.

  • Sunshine: a new day in the CRM world 

Zendesk Sunshine is a real revolution. Integrated with AWS, it provides a complete picture of the customer through the use of data, regardless of its source. Its openness and customization make it possible to easily develop and personalize the agent space.

  • Time to Value: Zendesk's strength against its competitors

Thanks to Artificial Intelligence and self-service, you will meet the needs of customers who want to find information on their own. When requests require interaction with a human, the Zendesk workspace offers customization to 

  • increase agent productivity, 
  • reduce response times and 
  • improve KPIs like CSAT, First Reply Time...

Omnichannel is not multichannel. Omnichannel does not only allow you to communicate with your customers through several communication channels, but it unifies them so that the customer can contact you from anywhere without it disturbing the support operators or the sales people. In fact, Zendesk centralizes all the customer data in a single place so that you never lose the thread, always know the context of the customer and respond quickly to his request. In the end, Zendesk allows you to considerably reduce the time spent with your customers and guarantee them a high level of satisfaction in order to retain them and engage them on new offers or products.

  • Future developments of Zendesk: Explore will become more and more important

Omnichannel allows you to capture a significant amount of data, especially since Zendesk easily connects with many online customer relationship and marketing tools. All this data centralized in the customer service tool is very valuable. This is why Zendesk has developed Explore: a business intelligence tool that allows you to exploit all this data to create dashboards. These dashboards allow you to make strategic and operational decisions much faster and to anticipate, for example, a peak of activity on the support instead of suffering it when the time comes.

  • Customize your tool to your colors

Zendesk gives you the possibility to have your FAQ and your knowledge base on an interface that is entirely personalized and in your colors! With over 160,000 customers worldwide, Zendesk is the simplest and most dynamic CRM platform!

The advantages of Zendesk

  • Stay in control of your operations with the agility and ease of use of Zendesk. It will only take you hours, not days, to set up your customer support. 
  • 100% SaaS, Zendesk will allow you to manage all your customer support channels (email, phone, contact form, Facebook, Twitter, chat etc...) in a single tool, all from your web browser or your smartphones (iPhone, iPad, BB, Windows Phone, Android etc...)
  • Thanks to its API, Zendesk connects easily with many online tools. Its marketplace includes more than 1,000 apps. The objective is to offer you solutions to reduce the friction at each step of the process.

Its benefits

check Omnichannel Approach

check World leader, rapid changes

check GDPR

Zendesk - Zendesk: Dashboard Customer Support, Communication History, Ticket Management Zendesk - Zendesk: Dashboard Customer Support, Communication History, Ticket Management

Zendesk: its rates

Suite Team

€49.00

/month /user

Suite Growth

€79.00

/month /user

Suite Professional

€99.00

/month /user

Clients alternatives to Zendesk

Hiver

Transform Gmail into a Helpdesk: Efficient & Easy!

star star star star star-half-outlined
4.7
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
check-circle Free trial
check-circle Free demo

Pricing on request

Boost productivity with task management software. Collaborate, delegate, and track tasks in a centralized location.

chevron-right See more details See less details

Stay on top of work with Hiver's task management software. Easily assign tasks to team members, set deadlines, and monitor progress. Collaborate seamlessly and streamline workflows.

Read our analysis about Hiver

Benefits of Hiver

check Email Delegation and Tracking

check Shared Inbox for Team Collaboration

check Enhanced Customer Support and Feedback Management

Learn more

To Hiver product page

monday CRM

Customizable CRM to optimize your sales management

star star star star star-half-outlined
4.7
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €12.00 /month

Streamline sales management with our CRM software. Automate tasks, track leads, and analyze data to increase efficiency and revenue.

chevron-right See more details See less details

Our CRM software offers a user-friendly interface, customizable dashboards, and real-time reporting. Improve communication with customers and team members, and never miss a follow-up with automated reminders. Gain insights into sales performance and make data-driven decisions to grow your business.

Read our analysis about monday CRM

Benefits of monday CRM

check Quick Setup and Fast Adoption

check Customizable to Fit Any Business Need

check Advanced Automation of Repetitive Tasks

Learn more

To monday CRM product page

Salesforce Sales Cloud

The all-in-one CRM for your business

No user review
close-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €25.00 /month

Enhances customer relationships with advanced analytics and comprehensive lead tracking.

chevron-right See more details See less details

Salesforce Sales Cloud stands out as a leading customer relationship management software, offering advanced analytics, comprehensive lead tracking, multi-platform integration capabilities, and personalized customer engagement tools. Designed to boost sales and improve customer relationships, this software provides a holistic view of each customer, facilitating more effective communication and sales strategy planning.

Read our analysis about Salesforce Sales Cloud

Benefits of Salesforce Sales Cloud

check Improves sales team productivity and performance

check Enables data-driven decision making

check Enhances customer experience and loyalty

Learn more

To Salesforce Sales Cloud product page

See every alternative

Appvizer Community Reviews (0)
info-circle-outline
The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.

Write a review

No reviews, be the first to submit yours.