TickEthic : Efficient Ticket Management for Seamless Operations
TickEthic: in summary
What are the main features of TickEthic?
Intelligent Ticket Routing
TickEthic ensures that the right ticket reaches the right team member swiftly, enhancing response times and customer satisfaction. By understanding the content of incoming requests, it automates their distribution to the most suitable agents.- Automated ticket distribution based on keywords and categories
- Customizable routing rules to fit your business processes
- Priority-based routing for urgent issues
Automated Workflows
Streamline your support process with TickEthic's automated workflows. Reduce repetitive tasks and focus on what truly matters: resolving customer issues effectively.- Predefined actions triggered by specific ticket conditions
- Escalation rules to ensure timely responses
- Automatic status updates and notifications
Real-Time Analytics
Gain insights into your support operations with TickEthic's comprehensive real-time analytics, enabling data-driven decision-making and performance improvements.- Dynamic dashboards to visualize key support metrics
- Detailed reports on agent performance and ticket resolution times
- Customizable analytics to track specific KPIs
TickEthic - Screenshot 1 
TickEthic - Screenshot 2 TickEthic: its rates
Standard
Rate
On demand
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