Customer Experience News, Articles, Software Programs, and Business Resources

Word from the expert

The best customer loyalty strategy? Don't settle for average
How do you create an exceptional customer experience and help increase customer loyalty? We put the question to Matej Kukucka, Marketing Director at LiveAgent.

Word from the expert

CX strategy - Leveraging digital to meet new consumer trends
How can digital technology help you rethink the customer experience? Where do you start? Gabriel Frasconi, VP Europe at Zendesk, explains how.

Definition

Selfcare: all the tools you need to look after your customer relations
One of the key trends in customer relations and loyalty is self-care. But what exactly is self-care? What are its benefits and tools?

Latest articles

Digitizing customer relations: the key to boosting sales

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October 27, 2024

Digitizing customer relations: the key to boosting sales
Why digitalize customer relations in 2023? Loyalty, brand image, business development... Find out what's at stake and where to start!

Click and Collect: a winning strategy for your business!

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October 27, 2024

Click and Collect: a winning strategy for your business!
Click and collect: how to set up this service for your stores? E-booking, online ordering, in-store collection: everything you need to know!

[SURVEY] What place does the human touch have in customer relations in the digital age?

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October 27, 2024

[SURVEY] What place does the human touch have in customer relations in the digital age?
At a time when all customer relations are going digital, what is the place of the human element? Discover the results of our survey, which takes stock of the practices of industry professionals.

What is the Customer Effort Score and how can it be calculated to measure the customer experience?

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October 27, 2024

What is the Customer Effort Score and how can it be calculated to measure the customer experience?
Do you want to measure your customers' satisfaction? Discover the challenges and calculation of the Customer Effort Score, the indicator that will enable you to effectively measure the user experience!

How digital enhances the customer experience (and how to optimize it)

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October 27, 2024

How digital enhances the customer experience (and how to optimize it)
The digital journey is at the heart of your customers' experience with your brand. Find out why it's essential to take care of it, and how to make it great.

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User Experience: definition and techniques for improving UX

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October 27, 2024

User Experience: definition and techniques for improving UX
How can you create a good user experience to satisfy your customers and improve your performance? How do you take care of UX design on a website?

Boost your marketing effectiveness with personalized customer relations!

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October 27, 2024

Boost your marketing effectiveness with personalized customer relations!
The personalization of customer relations is a major trend in customer experience. Not only does it enable us to satisfy consumers who have become more demanding, it also helps to build lasting loyalty.

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January 19, 2021

How Phygital Will Transform Your PoS
Phygital allows retailers to design immersive experiences for their customers in their physical point-of-sales, thanks to digital tools. We’ll help you learn how to integrate phygital to your marketing strategy and help your business reach new heights!

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