Definition What do your customers REALLY think? Find out with these 4 customer satisfaction indicators CSAT, NPS, CES, re-purchase rate: focus on 4 key customer satisfaction indicators to find out what your customers really think of you, and define areas for improvement.
Tip How to Respond to Negative Reviews: 6 Ideas to Protect Your Digital Reputation Searching for the best ways to respond to a negative review? Find out the best steps to follow, what to avoid, and the impacts they can have on your company!
Tip 14 Ways to Maintain and Improve Customer Satisfaction Discover actionable ways to maintain and improve the satisfaction of your customer base.
Tip • January 21, 2021
How do you prepare a client satisfaction questionnaire?
How do you prepare a customer satisfaction questionnaire? Follow these 7 easy steps to create a perfect feedback survey!
Definition • May 20, 2020
A complete guide to calculating NPS
Is the Net Promoter Score the best indicator of customer satisfaction? Here is a complete guide on how to calculate and analyze your NPS to improve the quality of your customer service.
