HXM, or the key to a positive human experience through good management

Employee well-being is a major human resources issue, and for good reason: it's essential to create and maintain a healthy, attractive working environment.

HXM (Human Experience Management) is the answer to this problem, as it enables employees to be valued, and much more besides. 🤭

Definition, benefits and best practices... Focus on HXM. 👇

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What is HXM?

Human Experience Management : definition

First of all, let's take a closer look at what HXM is.

Human Experience Management is an emerging concept in the field of human resources.

Unlike traditional process- and transaction-centric approaches, HXM focuses on the employee experience, seeking to understand and improve the way employees feel and interact with their work environment.

This includes :

• experience and feelings within the company and in the recruitment process,
• prospects for personal and professional development,
• the notion of recognition and importance,
• work-life balance,
• employee commitment, etc.

Example of HXM application

👉 Let's take recruitment as an example. HXM enables better management of the process, with the aim of perfecting the candidate experience.

The aim is to provide a beneficial experience for both candidates and human resources, so that both parties can retain a better impression.

The notion of HXM may seem relatively new to you, but it is nonetheless essential to your human resources management: the well-being of your employees can only benefit you.

What's more, an approach that promotes a more holistic, people-centred approach to human resources management brings substantial benefits, both for employees and for the organization as a whole. We describe these below. ⬇️

An evolution of HCM

HCM, or human capital management, is another concept inherent to human resources, and is often mistakenly considered to have been replaced by HXM.

Unlike HXM, HCM focuses on human capital, a set of objective elements:

• skills,
• qualifications
• knowledge,
• talents,
• professional experience,
• productive capacities, etc.

Through HCM, the aim is to make the most of the human capital available within the company, to make the most of what employees can contribute.

But does HXM really replace HCM? Of course not!

HXM is complementary to HCM, encompassing the various aspects of HCM by focusing on feelings, needs and expectations. We combine the more concrete elements of HCM with HXM to ensure the best possible experience for all. 🤝

The 6 advantages of HXM

As you can see, HXM is a particularly useful tool for human resources.

This approach aims to optimize not only employee satisfaction and well-being, but also their engagement and productivity, by creating a more human, people-centered workplace. And it's just as good for human resources as it is for the company as a whole, because you're promoting success and good results.

But what does this mean in concrete terms? Here's a closer look at 6 benefits. 👇

#1 Boosting employee commitment

By creating a positive environment, you boost your employees' sense of belonging and satisfaction.

In fact, an employee who feels listened to and valued as a person will undeniably be more engaged. Ultimately, they'll be more productive and motivated - and that's what empowerment is all about.

As a result, employees benefit from an environment in which they feel good, and the company's overall performance is all the better for it. 🌞

#2 Lower turnover

By proactively responding to employees' needs and expectations, you promote a better retention rate, and therefore a lower turnover rate.

A satisfied employee is one who will stay with your company longer, in addition to being more motivated and productive.

But in concrete terms, what are the direct benefits for you?

By making the most of your current human resources, you no longer need to look for new faces. And if your skill requirements change, it's in your best interest to train your employees, knowing that this also benefits their professional and personal development prospects.

Combine HXM with human capital management, and everyone's happy!

#3 Attracting top talent

Even if you do everything to value your employees, you'll undeniably need new talent at some point. 🤔 That's all the bad news we wish you, that your company is growing and needs to recruit!

As we've seen, thanks to the HXM, you're showing your willingness to do everything possible to ensure that every person feels good within the company and wants to grow within it.

Obviously, this is a criterion of choice for a candidate looking for a new professional opportunity, sometimes more important than remuneration, especially for the younger generations.

If you also offer an optimal and enjoyable recruitment experience, then you've got the winning combo to showcase your employer brand, so you're guaranteed to attract new talent and retain it.

#4 A stronger corporate culture

As we've seen, HXM is all about people. And while this also implies greater attraction and engagement, it also implies a better corporate culture.

After all, who wouldn't enjoy working in a company with a strong culture that fosters better team cohesion, or simply a better atmosphere ?

It's absolutely essential for you and your employees to maintain a healthy working atmosphere. It's in this context that you promote greater productivity and, ultimately, better results for your company.

As a bonus for your employer brand, a good corporate culture is also what attracts job applicants.

#5 Greater responsiveness to employee needs

While HXM involves listening to employees' needs and feelings, it also encourages the implementation of a feedback system that will enable you to be more responsive.

Through employee feedback, you have all the keys you need to respond quickly and effectively to issues and concerns. This responsiveness also helps create a more caring work environment .

Employees are happier, and you can improve your human resources managementand always offer a pleasant experience to all.

As a bonus, you promote a good employer brand, because everyone likes to be listened to and valued. 👂

#6 A better context for informed decision-making

As you'll have gathered from the previous points, HXM is the ideal tool for attracting and retaining your talent. But why?

Simply put, you have all the information you need to make more effective and optimal talent management decisions. You ensure that your strategies are aligned with the needs of employees and, in the event of recruitment and onboarding, with those of candidates.

And of course, ideal decision-making that benefits all 5 points, from recruitment to human capital management.

How to implement an HXM strategy: 5 steps and our advice

Best practices: 5 key points

#1 Foster a culture of belonging

First and foremost, it's crucial to make a change at the grass-roots level if you are to effectively implement an HXM strategy. This means tackling the corporate culture, and developing a culture of belonging.

You need to ensure that you create an inclusive environment, where diversity of any kind is celebrated and embraced. Each of your employees must be able to feel valued and integrated.

✅ How do you go about it? Set up initiatives such as :

• team outings,
• teambuilding activities,
• promoting open communication.

These are just a few examples, leave room for your creativity to find what strengthens the sense of belonging (and why not ask your employees what they think? 😉 ).

#2 Employee well-being

Employee well-being is at the heart of HXM.

It's fundamental to ensure that your employees work in a healthy and safe environment, but not only that.

You must also make a point of maintaining this well-being, whether mental or physical. In fact, it's a necessary element of a good employee culture. ☝️

✅ How do you go about it?

• Make sure that the working environment is pleasant and that the equipment is suitable. For example, in the case of IT employees, opt for an ergonomic workstation.
• You can also adopt a flexible working policy, simplified access to mental health support resources, or sporting activities.

This can include health and fitness programs, flexible working policies, and access to mental health support resources.

#3 Stress management

Managing stress is essential to maintaining a healthy work environment.

Conversely, if stress invades the workspace, the safe environment and sense of integration are forgotten. In short, nothing positive can come of it. 😮‍💨

To activate an HXM strategy, you need to include ways of helping employees manage stress. Prevention is better than cure, isn't it?

✅ How do you go about it? You can set up :

• training in time and task management,
• better workspaces,
• psychological support programs.

Encourage regular breaks, respect for working hours and work-life balance.

That's what a healthy work environment is all about. And bonus point for your employer brand: at the same time, you're boosting your company's retention rate and attractiveness!

#4 Professional recognition

Taking care of the working environment is not enough to activate an HXM strategy. You also need to make your employees proud of their work and what they bring to the company.

You need to recognize everyone's efforts and achievements: this is a key factor in motivating them and increasing their level of commitment.

If you show them that they can have prospects for advancement, you support their willingness to continue the adventure with you.

✅ How do you go about it? Give them regular positive feedback, and set up rewards or small celebrations for their successes.

Your recognition must be sincere and timely, otherwise little credit will be given to your feedback. Whatever you decide to do, it must be aligned with your employees' personal and professional goals.

#5 Skills development

Professional recognition isn't the only aspect offering prospects for advancement within the company. Skills development is also an essential part of an HXM strategy.

In addition to meeting your needs in terms of skills, you'll be responding to those of your employees in search of professional and personal development.

✅ How do you go about it? You need to offer your employees ongoing learning and training opportunities. Don't just focus on role-specific training, think also about cross-functional skills, such as communication, team management or leadership.

Training management software is particularly relevant here, enabling you to maximize the effectiveness of your approach.

Technology at the service of people

Implementing an HXM strategy effectively can be difficult. Even when you've got the theory down pat, putting everything we've talked about into practice requires magic fingers and a certain amount of HXM savvy. 🧚

Rest assured, there are tools to help you along the way.

⚒️ Atlas HXM, for example, is an Employer of Record (EOR) solution for better human capital management in an international context.

• With HXM, Atlas takes care of all the administrative formalities linked to human resources, from international recruitment to the payment of salaries in accordance with local regulations, in over 160 countries.
• Atlas takes care of the hard work, leaving the human side to you, so you have plenty of time to implement your HXM strategy!

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Human Experience Management in a nutshell

HXM is an approach to human resources management that focuses on employee experience and well-being.

By combining the benefits of HCM with a heightened focus on the human experience, HXM fosters greater employee engagement and strengthens corporate culture.

This strategy is not limited to improving the working environment; it aims to create a synergy through which employee well-being is synonymous with corporate success, embodying a modern and humane vision of human resources management.