HelpForShopping offers a live chat solution for e-commerce sites, designed to engage visitors in real time, provide personalized product suggestions, and reduce product returns, all while enhancing customer satisfaction. With features that increase conversion rates, build loyalty, and offer quick support, HelpForShopping is ideal for businesses looking to optimize their online customer experience.

Why Choose HelpForShopping’s Live Chat Widget?

Increase Conversion Rates

HelpForShopping’s live chat widget enables agents to engage directly with visitors, making it easy to convert browsing into purchases with real-time product recommendations and quick answers to customer inquiries.

• Real-time product suggestions
• Direct interactions to reduce purchase hesitation
• Track chats that lead to sales to analyze agent performance

Reduce Product Returns

By providing detailed information and personalized advice at the time of purchase, HelpForShopping helps customers make informed choices, reducing the rate of product returns.

• Expert support to help customers choose the right product
• One-click FAQ responses for common questions
• Better understanding of customer needs to prevent purchasing errors

Enhance Trust and Customer Loyalty

HelpForShopping helps build long-lasting relationships with customers by recognizing returning visitors, allowing them to revisit suggested products, and offering personalized benefits to loyal customers.

• Identify returning visitors and continue previous conversations
• Registered users can access a list of previously suggested products
• Increased loyalty by tracking and addressing customer preferences

Provide Faster, More Efficient Support

Designed for quick, efficient responses, HelpForShopping offers one-click FAQ replies and customized chat options. Agents can specialize by product category, optimizing response times and the customer experience.

• Quick reply system with one-click FAQ responses
• Category-based agent assignment for targeted expertise
• Options for visitors to change agents or categories during the chat

Additional Features: Expert Community Addon

With the Expert Community Addon, go beyond agent-based chat by inviting your top customers to become brand ambassadors and product experts. This growing community provides around-the-clock support, assisting visitors even outside regular hours.

• Brand Ambassadors: Engage your best customers to answer visitor questions
• 24/7 Support: Experts are available evenings and weekends
• Shared Success: Experts earn commissions only on conversions generated through their chats, aligning their success with yours

Simple and Fast Integration

HelpForShopping’s widget is easy to set up with no coding required, and it’s available as a plugin for WordPress, with Shopify and Odoo plugins coming soon. Get HelpForShopping up and running in minutes to enhance sales and customer support.

• Easy setup with the WordPress plugin
• Shopify and Odoo plugins coming soon
• Installation guide included for quick activation

HelpForShopping, backed by the European Union, empowers businesses to optimize e-commerce performance through intelligent live chat and an engaged expert community, enhancing sales and customer satisfaction.