Usersnap : User Feedback Platform for Product Teams

Usersnap is an all-in-one feedback and survey platform designed to help product teams gather precise, actionable feedback from both external customers and internal stakeholders. With features like screen captures, targeted micro-surveys, and feedback tracking, Usersnap enables teams to enhance product quality and streamline communication.

What are the main features of Usersnap?

Capture visual feedback effortlessly

Usersnap’s platform offers a user-friendly widget for sending in feedback, making it easy for users to provide visual input on any issues or suggestions.

• Visual feedback tools: Enable users to send annotated screen captures and comments.
• Browser and device details: Automatically include technical details such as browser type, OS, and screen resolution.
• Real-time updates: Users can send live feedback during their interaction with the product, helping teams address issues promptly.

Collect specific insights with targeted surveys

Usersnap’s targeted micro-surveys allow teams to gather detailed insights from users, helping validate assumptions and prioritize product development.

• Conditional questions: Set up surveys with logic-based paths to collect focused responses.
• Event-based triggers: Launch surveys based on user behaviors or specific actions taken within the app.
• Segmentation: Group feedback by segments such as user type, geography, or usage patterns.

Prioritize and manage requests in one place

Organize all incoming feedback and user requests in a centralized location, making it easier to categorize, prioritize, and act on the feedback collected.

• Feedback categorization: Label and sort feedback according to themes or urgency.
• Roadmap integration: Sync feedback with your product roadmap to plan feature releases based on user needs.
• Task assignment: Assign tasks to team members to ensure no feedback goes unaddressed.

Validate new features with user sentiment analysis

Stay informed about user sentiment regarding new features or updates by continuously tracking feedback and leveraging these insights for future iterations.

• Feature validation: Use user feedback to validate new features before and after launch.
• Feedback trends: Identify patterns in feedback to highlight areas of improvement.
• Sentiment tracking: Measure user satisfaction over time to ensure continuous improvement.

Seamless integrations for enhanced workflows

Usersnap integrates seamlessly with popular tools like Jira, Slack, and GitHub, allowing feedback to flow directly into your existing workflows.

• Jira and Azure DevOps: Create bug tickets or feature requests directly from feedback entries.
• Zendesk and Slack: Enhance support and communication by connecting feedback with support tools.
• 100+ integrations: Support for various platforms ensures compatibility with diverse tech stacks.

Usersnap’s comprehensive platform is trusted by over 20,000 websites, helping teams deliver better products through enhanced user feedback and data-driven decisions.