Synthavo is an innovative SaaS solution that enables instant identification and ordering of spare parts using just a smartphone photo. Without requiring an app or system integration, Synthavo enhances after-sales efficiency for machine manufacturers by simplifying the spare parts identification process.

What are the main features of Synthavo?

Automatic spare parts identification from a single photo

With Synthavo, manufacturers and machine operators can instantly identify spare parts by simply taking a photo with a smartphone.

• CAD-based recognition: Uses 3D models to accurately identify components.
• Seamless ordering process: Direct access to spare parts information with an immediate purchase option.
• No installation required: Works without an app or complex setup.

Reduced errors and optimized after-sales service

Ordering the wrong spare part can lead to high costs and service delays. Synthavo minimizes these issues by ensuring accurate identification, reducing errors, and improving customer support efficiency.

• Fewer ordering mistakes: Precise identification reduces incorrect orders and returns.
• Lighter customer support workload: Users can independently identify and order parts, decreasing support requests.
• Time-saving process: Fast and accessible spare parts identification, available 24/7.

Stronger customer loyalty and increased spare parts sales

Synthavo is directly integrated into the manufacturer’s sales channels, guiding customers straight to the correct spare parts and boosting sales.

• Increased spare parts revenue: Direct connection to the manufacturer’s e-commerce platform.
• Improved customer retention: Faster and more efficient service enhances brand loyalty.
• Enhanced user experience: A frictionless process simplifies spare parts management.

Addressing the shortage of skilled technicians

With 78% of mechanical engineering companies reporting a lack of skilled workers, Synthavo helps bridge the gap by streamlining training and simplifying the identification process.

• Faster technician onboarding: Reduces training time and knowledge gaps.
• Support for field technicians: A user-friendly tool that helps technicians work more efficiently.
• Boosted productivity: Reduces repetitive tasks, allowing teams to focus on critical work.

Competitive differentiation and impact on new machine sales

After-sales service is becoming a key factor in new machine sales. By offering a fast and accurate spare parts identification tool, Synthavo helps manufacturers stand out from the competition.

• Competitive advantage: A unique solution that improves customer service.
• Enhanced brand reputation: A more responsive and efficient after-sales process.
• Sales support: Simplified spare parts management builds customer confidence in new machine investments.

Synthavo transforms spare parts identification into a fast, accurate, and effortless process, helping machine manufacturers enhance after-sales efficiency and customer experience.