The turn times are good when I submit an inquiry

When contacting customer service, they are all very knowledgable and able to help. I use this platform daily and it is clear and easy to use.

Each time i call the support, they are very friendly and doesn't take long to solve my problem. if they don't know, they always call me back with a solution. Payroll is easy as long as you get used to. it did take me a while to get used to the layout in the very beginning. i wish it would be able to integrate with the time card we have from the POS, which will make it a lot easier, i hope. the cost of setting the integration is very expensive. not sure why it can't be done for cheaper because one integration can benefit so many customers. it's the one universal report.

A great value and great customer support. The amount services you get for the cost is a great value.

Dedicated customer service support representative is given to you as a customer.

It resolves the issues comes while working on multiple situations.

The platform is customizable with the many additional features you can add onto the base HRCM.

I have been using Isloved for 3 years now. The Company I work for has been using it much longer than that and we have had a great experience. What I like most about Isloved other then the people/employees is, that it is user friendly. Everything that we have implemented is easy to use and usually runs smoothly when setting it up. If we are having issue Isloved is always there to help with a quick call or reply.

For the base product - the online HRIS where you are doing employee management and payroll processing, it was very easy to learn. I did not have any training on basic employee management and basic payroll processing and was able to navigate very easitly. There are a lot of options for our clients and a lot of customization.

I like the features that iSolved provides. It's a true HCM where I can house everything directly in one system

Overall, as a user and implementor of the product, isolved offers a variety of simple to robust features which may allow for individual customization. The employee data management features are easy to use and payroll is accurate.

Payroll is processed almost as soon as it is turned in. Love that I can know what my weekly pay will be before it hits the bank.

The overall experience has been very positive. The platform is very user friendly and easy to implement and customize.

My overall experience with iSolved has but nothing but extreme satisfaction. Their customer service is very knowledgeable!

It has a lot of features to accommodate lots of different types of businesses and their needs.

The transition team was very helpful and had amazing follow up.

Our dedicated customer support representative is very fast in his responsiveness to any questions that I hvae

Sarah O'Neil was an incredible help to me with my payroll. We had gotten behind because of a new software program that left us without income for 2 months. I am a clinician not a business manager and Sarah was a lifesaver for me. I can't say enough good things about her.

We use iSolved for payroll processing, benefit enrollment, and human resources. We were able to connect iSolved to our benefits so they are automatically enrolled with our benefits once they are selected in iSolved. We were also able to connect Unanet and iSolved, this connection automatically creates users for us in Unanet, so once someone has completed their iSolved information, we check a box and the information flows into Unanet and creates their timekeeping profile. The reporting on iSolved is also great, I am able to pull any variety of information from iSolved to complete any tasks or reports necessary.

I use the Payroll. It's simple to use, even with the unusual changes or requests I may need sometimes, iSolved is on top of it. I've had a few small things that the representative didn't know the answer to but instead of passing me to someone else, they used it as a training process for themselves. I am impressed by the helpfulness of the reps & their pleasant attitudes. That means a lot.

isolved makes it easy for me to manage my firm's employees and payroll any time and from anywhere.

Working with a dedicated rep, in our case Cynthia Meyers has been excellent to work with. Her responses to questions are very quick and thourough.

isolved has simplified our payroll processing as well as out employee onboarding. We have a very complicated and detailed payroll, Isolved has added rules that make for a much easier payroll processing. The systems time management allows us to find and address problems before they can become big payroll headaches.

We use isolved for almost everything. Timekeeping, payroll, benefits, onboarding, offboarding, expense reporting, share and perform, LMS. It give us a single source of information on payroll and employee performance and records.

We use isolved for everything from searching for job candidates to onboarding new hires to managing employees time, HR documentation and FMLA leave. It streamlines the process from beginning to end for us.

Self explanatory to get clocked in, track my work week and PTO or sick time. Real time tracking.

I really like the ease of the interface. Isolved used to be a locally owned company which was great and it was a little nerve-racking when they went more corporate, but everything went smoothly. We were able to keep one of our local representatives, Candida Barrera. She is very knowledgeable and I am so happy that she is part of our team. She makes making changes and answering questions easy.

I like our customer representative the best, the software is great too.

I use isolved for everything administrative, it is very helpful and helps us navigate and collect reports, information and secured information. isolved is very user friendly for administrators and also for employees. Our Finance department also uses isolved for Payroll services. We do not have any issues or problems with anything and we do receive great help from April.

We use isolved to process payroll for over 20 different restaurant clients and not having to do bank rec for payroll checks and not having to processing payroll taxes is a plus with having so many clients. It's easy to customize to each of our clients needs for their payroll.

Great! I connect with my CSM every so often along with my team.

Easy tracking days and payroll information. Customer service is easy to navigate as well. There are lots of features to click. Integration of systems between administrators and employees is also helpful.

That I can access all my reports and data on the portal. I like that there is so many tracking options as well in the work class and how we can create payroll rules for prevailing wage jobs. I was able to customize a WH-38 Certified payroll report. The team built this to my specifications in a timely manner.

Customer support, versatility, employee self-service options.

Overall, iSolved has become our comprehensive HRIS, significantly making my job much easier. I appreciate the streamlined process of payroll administration, facilitated by an efficient timekeeping system. The accessibility for supervisors and managers to edit and approve time cards within their respective departments adds a layer of convenience. Furthermore, the Share and Perform system proves to be an invaluable tool for monitoring performance reviews and establishing and tracking goals. The University, serving as our LMS, stands out with its user-friendly interface, enabling seamless report generation and the customization of training videos tailored to our company's specific needs.

I like that I am able to see all of my individual pay stubs. I also like that it has good customer support and allows for easy integration.

As an admin, it is easy to manage employees. and the features are easy to use as well, especially employee management and client management that I usually use are great to manage employees. And quick hire is the great function to put hired people in the system right away as well as my reports are pretty straight to use for the end of the months or years. Even though there are too many categories that I don't even know what exactly they are for sometimes. Too many categories sometime made me confused if I used the right one before. It would be better to merge or simplify categories in Isolved, such as some categories in Employee self-service, Employee admin tools

The most helpful about Isolved is its ease of use and the support that is received from our customer support rep. Our sales rep promised a different in service from our former payroll software provider and Isolved has delivered. The implementation team was helpful, supportive and exciting to work with.

The way the system is easy to us and customizable to each of our clients.

I had a good customer experience with Amanda Young and Linda on Monday, 12/18/2023, regarding ACA Corrections. They were very friendly and showed me how to use the system to correct mistakes.

The customer representative today was quick and responsive.

Customer service is great. They are immediate with responding and you get quick results.

iSolved takes care of everything we need from processing payroll, including having everything automatically come out like taxes, benefits, different time card rules, garnishments, etc. It covers everything from payroll to benefits to taxes.

They have amazing staff and customer service is second to none.

There are lots of different customizable options that you can use to meet the needs of your business.

All of the information I need is readily available and my rep makes this so easy.

The product can handle the most complicated set ups but it is very easy to use for all types of users. The support team are actual payroll professionals who understand the WHY behind your questions.

This year isolved bought out our payroll company and we were pleasantly surprised at how smooth the transition went. We were able to keep our same rep who we love and everything was communicated well to us! We like the AEE webpage and how easy it is to get our paystubs. We are adopting other HR services in March and look forward to working with more of the technology you offer.

isolved is used to process payroll. I use isolved Hire to post positions, review applications, communicate with applicants and document the stages of the applicant. I use isolved for reporting, storing all employee records and for analytical reporting.

We use isolved for payroll, HR, employee management, benefits enrollment, etc. We were going to switch with another company but are very happy we stuck with Isolved. It’s easy to use and customer service is always available. The onboarding process is so easy to use and a very effective way to hire new employees

I am pleased with isolved overall. I utilize a small portion of what it has to offer. I believe that in the coming years if implementation were easier that I would utilize more. It seems that when I attempt to add any new service I have to re-explain what my procedures are to every new person that I am assigned. There needs to be more effective ways of implementation that are time saving instead of dragging out the process. However I do believe that isolved was a great investment as a platform for payroll.

isolved is so easy to navigate. Customer service is always available. Everyone is so friendly and always willing to help you.

It was very easy to get someone on the phone which we enjoyed

The system is super intuitive and we are constantly getting complements when I demo it for new clients and from current clients. I like that it's one system for everything! It also makes it easy to implement new clients into our system. I like that we can call a phone number now when we need customer support.

I am very happy that we are using Isolved for our payroll, HR and Onboarding. it has really streamlined our Employee processes. I like the ease of the Payroll and HR Management platforms.

It is very convenient and easy to hand in payroll every week.

isolved makes processing our payroll easy and efficient.

Easy to receive help. Everyone is very nice.

We use isolved for processing payroll, entering HR data, and onboarding. Previously we had 2 separate software's (1 for payroll and 1 for HR) so we had a lot of double entry. We also did not have electronic onboarding capabilities prior to moving to isolved. The system has helped us take a step toward being more automated in our processes.

Overall it works great for our organization. It does what it's supposed to do and has hiccups like any software. We love using iSolved to process our payrolls. It's super easy. The system is eaasy to navigate and find what you're looking for as well as find help articles when needed.

Great customer support. Very professional.

Ease of the portal, and friendly and knowledgeable customer service.

Good. The customer service has been patient. knowledgeable and helpful with me.

As the person running payroll, I find it very helpful that I can go in and easily see all employees and what department they are working in. Retrieving important info like check stubs, or updating contact information is easy and streamlined. Customer support for iSolved is ALWAYS super helpful and timely!

It handles our time clock and bi-weekly payroll as well as transferring information to the organization that handles our retirement plan. It is well suited for employees that need to punch a time clock.

I have made some really great partners from Isolved.

Time cards, payroll processing, benefits renewal and now our annual performance reviews are all in one place.

Great implementation, several hiccups once the baton was passed BUT the team i have now are great to work with. Hoping it continues. Customer Support is hit or miss. I finally have a Customer Success Manager and dedicated Customer Service Rep who are very helpful but this was after several issues legitimate issues that needed to be escalated. My only ongoing issue is that depending on what features you have (we have pretty much all) be prepared to take heavy notes on who you talked too. There are soo many people and sometimes it's hard to keep up with who is working on what, and who i need to reach out for for a specific change.

Customer service always answers quickly when you call in and is very responsive to your needs.

The flow of things are nice when adding things

I love the fact that we can utilize iSolved to add all certifications and it sends a reminder to the employee and will cc HR to remind them that the certification will expire. Along with any other documentation set to expire. Great feature!

It has everything we need. I also like the reporting aspects.

isolved has really upped their game! I work directly with LaTanya, who has proven to be diligent, knowledgeable, and friendly. Their cost-effective solutions and LaTanya's direct efforts have really helped Isolved's efforts!

We tried multiple HR system providers before, but we found the isolved was fitting our needs as a company, by providing a designated account representative, and the ease of communication with a very reasonable fee.

ISOLVED PAYROLL IS EASIER THAN OUR PREVIOUS PROGRAM.

I like the transparency that the main dashboard provides for payroll details, updating personal information and communicating with HR.

The ability to look up any employee quickly and the response from the support desk when I run into anything I cannot figure out. We will be implementing our open enrollment through them this year.

I love the technology. They are on the forefront of tech and I love that they are improving by the day! I also love the small business feel even though they are a corporation. The personal relationships and personal touch is superb!

I think iSolved really covers all HRIS bases. We use iSolved for everything we do in HR, to keep employee records, to do performance evaluations, onboarding, open enrollment, time management, payroll, emailing our employees, and more. iSolved is helping us eliminate much paperwork and do more digitally. It's pretty user friendly we are a manufacturing organization and most of our employee population has the app and uses it without much hand holding. iSolved is constantly evolving, they are updating the software to add new features, to correct features that don't work right, I do like that we have a dedicated client services manager/customer support contact. She is very responsive and gets back to me fairly promptly so I don't have to sit on hold for hours. A few times I've had to call in the general support number due to an urgent need and I've almost never had any kind of wait time, and if I have waited it's been less that 5 minutes. iSolved really can fill the gap with any HR needs you may have. There are dozens more modules that can be added to really make this an even more robust system however, understandably, it costs to add extra features. I wish we could afford to add on all the other cool bells and whistles but at this point we are not really large enough to justify adding on all the amazing features.

I like the updates that are being made to make the different screens look more fresh and easier to read.

Every time I call them I talk to someone right away. They either solve the issue right away or have a follow-up plan.

The help team is wonderful at addressing any issues you may have and to walk you through the steps of setting items up.

the multiple different fascets of the system

In my experience iSolved has been very easy to learn and navigate. The system is very organized and has many drop down menus so I can keep my screen less cluttered and less overwhelming. When I do run into issues the staff at iSolved have been extremely helpful and will help in any way to resolve the issue! I would recommend this system to any company in the market!

I like the layout and how easy it is to find things

The customer service is outstanding and the number of features available is terrific.

Alex really knew what she was talking about when helping us with the build. It allowed for the dynamic build of a lot of different types of coverages. We were able to add notes for employees to view and attach links and flyers.

Customer Support very helpful and knowledgable as always.

We had Heather Cannon as our Open Enrollment Specialist and she did an amzing job - lots of experience - set up the milestone timeline to make sure we stayed on schedule, uploaded all the information, asked the right questions - we'd love to have her assigned to us next year!!

The system is easy to use and navigate for our HR needs.

iSolved is a user-friendly platform.

isolved is easy to use and learn. My favorite part is how easy it is to enter direct deposit information. Also, the ACA process has saved me lots of time compared to the past payroll software that I have used.

Ease of use and intuitive software + cost effective.

isolved is very organized and customizable. I do wish it was more user friendly with employees, as they seem to have continuous issues with self-service or the adaptive employee experience

isolved is easy to use and fairly self expanatory. Customer support is very helpful when a problem arises.

Everything with the Isolve staff has been great. They are very hands on and will help you and fix or add things to your platform to make your job easier.

iSolved has a reliable payroll service that always keeps up updating and is able to manage changes in law and policies as they arise. The benefits module was a game changer.

Every customer service person I talk to is patient, helpful, and makes an effort to teach me a new skill. Just yesterday I found an issue with our payroll, which I'd already processed. Panicked, I called isolved and was helped by Cheryl, from California, who helped by fix my problem and rerun the payroll. She truly saved the day.

The support employees are so helpful whenever a question or problem arises

I like that our company has everything you need accessible at all times. Isolved is great for our small staff to utilize and everyone gets timely messages and information.

Connection of open enrollment to payroll deductions; ease of payroll processing

The system is very user friendly. Customer support is available to help with any questions. iSolved University allows access to trainings and how-to guides to help answer any questions. Benefit enrollment and payroll processing are the two best features. Having a team help with implementation was great, they were there each step of the way to ensure I was comfortable with the site. I frequently use this site (usually on a daily basis) for my own company as well as other clients of ours.

The software is easy to use and all the information is in one place.

Very helpful. No major issues

Very helpful customer server. Provides every thing I need to process payroll.

I use isolved on a daily basis. It is used for our payroll and benefits. We have just implemented the isolved Time and working on getting that running for all regions. The benefits piece is also used and it is very easy to administer. We are also using the Self Service, which was a little difficult at first, but it is definitely getting easier.

I love the people that work for isolved! My dedicated support representative and customer success manager are phenominal people that always go above and beyond to make sure all my needs are taken care of and any questions I have are answered. I have also had the pleasure of working with the Unanet connector implementation team and they were also amazing! They made sure that everything we wanted to connect was properly connected. iSolved is also incredibly easy to use. I love the Menu search bar because it means I don't always have to remember how to get somewhere in isolved!

I love having a lot of information at my fingertips.

When I was first learning iSolved, I had my doubts. But a lot of that was just the combination of systems we were using. Once we implemented Unanet and I worked with iSolved to connect the two systems and worked with [sensitive content hidden] to get a few little things sorted out for payroll reporting, it become a much better system. I think it takes finding the right combo of HRM and accounting software and taking time to speak to your representative to get iSolved working for you at it's best.

We couldn't be happier. If we have a want or need, iSolved can usually deliver!

The support team is very helpful and responsive.

The support team is very helpful and responsive.

Amanda was very tentative in her communication where we were at in problem-solving the situation. She was on top of everything. I really appreciated her professionalism, knowledge, and kindness throughout the entire process.

I have been content with iSolved. I briefly changed to ADP since I was informed it would serve us better, and I advanced rapidly it was not the right assistance for us. I returned to iSolved. There were a few hiccups with that, similar to the estimating went up and we lost one of our administrations. I like the organization side; however a portion of the representatives battle with the AEE on the telephone (slow association with punch in/out for instance).

Very positive representatives that are always very helpful.

No matter the situation, isolved has been very quick and responsive. My direct line of contact Jess Moquin was very on top of everything, as were her peers.

I have had wonderful experiences using isolved! Everyone is so pleasant and helpful. I have enjoyed working with Jess Moquin. She is very professional and knowlegeble! I am happy she received a promotion as she certainly deserves it. I will truely miss her! I wish her all te best!

isolved help us to streamline our onboarding process while staying in compliance with required forms.

The product was so easy to learn and use. There really is no issues. I wish there were more report options and that they are labelled better. Sometime I have to spend a few minutes trying to find the right report for the project I am working on.

Easy to use as an administrator and for the employees. Quick responses to questions from the account rep. Love the onboarding workflow!

Customer Service. Every interaction for me shows best-in-class customer service from the iSolved team.

The customer support has been great! Anytime I have an issue it is address and brought up the chain if they are unable to assist right away.

HR and Payroll processing. How to review and edit is what i most like about isolved and how to run reports.

Excellent customer service offering to clients; as a client, you receive a dedicated account representative who will take care of all of your payroll and HRIS needs. Christina Amezola, my dedicated account rep, is absolutely fantastic!

The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

how the help team is always there for you

The support team is super helpful and forthcoming! I'm proud to say no dislikes of the company as of now!

Support is timely and through. We recently had an ACA compliance call with Erin Turner that was fantastic! Annemarie Jarcho our account manager was very persistent in connecting. We were really glad to attend that meeting as we found many additional features already available to us. Not really anything I'm able to think of that I currently dislike about iSolved. Comming from Jet Pay, the experience has been night to day. Customer Service was awful and always told they would need to contact another another support team who never got back. We would have to follow up for answers and end up starting all over again. It was really terrible.

ISolved has been super helpful. everytime I have a concern or question each and every one of the representatives are so helpful. The only thing that I would change is the part where everything resets when you are in the time entry grid but everything else is great. Paige Hipp went above and beyond to help me when I need lots of help with payroll she was very communicative and reached out to me and assured me that she would address all my concerns and even scheduled a personal training with me so that I understand ISolved better.

Very responsive and quick with answering questions. Sending documents to be signed using DocuLink. security when responding to questions

We have been using isolved since the beginning of 2017. It has everything (snl pun). Not only does it have comprehensive payroll with either POS integration or spreadsheet upload, it also has other features for all my HR and very important hiring needs. In the last couple of years, I feel the attention to customer service has been less than it was previously. I used to have a dedicated isovled contact person, now it is a general email and I wait for a response. It seems like it is never the same person. isolved solved our scariest issue in 2017 which was tracking insured employees and sending out the correct forms for ACA compliance. They have lots of reports to help figure out the eligibility of full and part-time staff. It is also helping with staffing. An added feature is isolved Hire which lets me post to many different job boards, and links back to the isolved Hire site. I can contact and set up interviews straight from there. These listings push to our website's hiring tab, Indeed, and Zip Recruiter. You can add other sites for a small charge too. It also integrated our WOTC filings. That information is gathered at the online onboarding. This helped us go paper-free for employee paperwork!

I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time and punches. Employees can see leave balances, so requesting time off has become less time-consuming. The system is very intuitive, so employees find it easy to use. Some of the staff have a difficult time accessing the software and need some extra guidance. Allowing employees more access will enable us to complete payroll more timely. We save time and money during open enrollment, our employees have access.

isolved is people focused. This allows our company to offer new things that benefit our employees actually want. There are some features that you are unable to customize.

Excellent. It took a while to get all the kinks worked out with the general ledger reporting but I knew from the first payroll I processed it was going to be a game changer. Dramatically reduced the time and effort for us to process payroll and expenses. Also our support person, [sensitive content hidden] , has been very responsive, professional and excellent to work with.

Polite and very helpful customer service. So far everything has been great, no complaints. isolved handles our payroll and quarterly taxes.

isolved is comprehensive and has many options for the employer to choose from. Today, Janet Froman was extremely helpful in explaining the 401K safe harbor calculations reflected in our payroll reports. She was professional, knowledgeable and patient with my many questions. I personally would like to have a dedicated customer service representative for our account. Isolved solves the task of quarterly tax reporting for our firm, as well as taking care of all payroll functions.

Whenever I call in to ask for help I am always greeted very friendly and my issues have always been resolved. I understand what is being explained to me, they are very helpful is letting me know where I need to go to accomplish a task. I appreciate everything about isolved. There are so many options of how to do something that sometimes it can be confusing. Errors that I make in benefit population costs. They confirm if I am doing it correctly or not.

I love the quality costumer service. The reps are always so helpful and nice on the phone. They are so responsive and pay attention to detail. what I dislike about isolved is the voicemail part. Sometimes I do not hear back. It is benefiting us by payroll and benefits. Sometimes we have issues with maunal punches for time cards.

The team members are so willing to assist and help. there is nothing I dislike about their service. At this time there is no problems, isolved handles all our payroll needs

The staff are always accommodating and helpful. Sometimes the respond time is longer than expected. Whenever I have payroll, time and attendance and ACA set issues, I have isolved team members who are always available to help

The payroll application is precise and helps manage our employees.

Associates are always ready and willing to help. There is nothing I can think of that I dislike. All whenever I call some one always ready to help

iSolved is very easy to use, with very detailed reporting options and excellent customer service. My biggest wish for iSolved is a phone app. My employees all ask routinely if there will ever be an app to check their paychecks, PTO balances etc.

It is very user friendly and the Benefits Analysts are very helpful and go above and beyond serviceing their accounts.

The customer service is more convenient than that of other services I have used in my position, and it's critical that I receive timely answers for payroll and benefits. I also like that I know where to go to find all kinds of reports.

I find that isolved is easy to navigate and the features offered are progressive. My rep is extremely responsive, knowledgeable and friendly.

Quick response time to questions! Always there when we need them

iSolve supports our employees - specifically hourly staff - with managing their time pay and benefits

As a growing company, we can manage a large # of critical HR services in one place.

Once set up it was a easy process and you got a human when you have a question.

The customer service is second to none. Janet is a true asset to isolved and was thorough and stayed with me til all my issues were resolved.

The Customer Support Team really knows how to make special requests happen. The flexibility to accomplish the workflow you need for your company goes above all others.

Payroll is a breeze with the advanced tracking capability of isolved. Any features that we have felt needed improved upon have been. Each member of the customer care team is fantastic to work with. We have been able to streamline many of our HR, payroll and benefit administration processes which has added to overall employee satisfaction.

They are very responsive. They keep us informed even if they don't immediately have the answer.

Very responsive and quick with questions

Their customer service is above and beyond The representatives are very helpful and personable.

iSOLVED is very prompt and efficient with its customer service. Whenever there is an issue, any of their representatives are eager and determined to resolve it as quickly as possible.

The iSolved system is easy to navigate. I appreciate that iSolved is continuously updating and adding new features to the platform. I am happy that a specific representative or team has been assigned to my account. It has greatly improved the customer service experience. The iSolved system begins at the recruitment phase for us, and assists through the entire employee life cycle.

I learned to utilize the OE Wizard to initiate new hire benefits within ISolved yesterday. The ISolved team member guided me through the process and emailed me the steps. It was so easy and saved me tons of time. I no longer have to do it manually.

The support staff is wonderful. The program is very easy to use.

The customer support is excellent. It's hard to train everyone on everything, though. ISolved can do a lot.

isolved has most everything in one place and is relatively easy to navigate

Easy to navigate on the site and outstanding cust service I use the site two to three times a week. I don't really have any issues Easy integration of time cards to pay grid. Users spend less time

Polite and very helpful customer service