Word from the expert Build customer loyalty: 3 pitfalls to avoid! How do you build customer loyalty? Let's take a look at 3 mistakes to avoid in customer loyalty. They can really ruin your efforts when you've succeeded in closing sales and you're looking to develop the value of your existing customer portfolio.
Tip Boost your revenues with online booking software Discover 10 reasons to use online booking software and boost your sales!
Tip How to optimize customer relations? There are a number of best practices for managing customer relations. There are a number of key success factors to help you better engage your users, with the aim of improving your economic efficiency
Tip • November 12, 2024
Lead scoring, the best way to qualify B2B prospects
The challenge of lead scoring: qualify and evaluate your prospects. Ready to optimize your sales prospecting? Generate qualified leads, and therefore more sales, using dedicated marketing automation software!
Definition • November 12, 2024
CRM software features
Depending on the size of your organization and the type of business you run, you'll need different CRM software features.
Tip • September 12, 2023
Guide to Business Negotiation: Clinch Deals in 6 Steps
Business negotiations are in essence the art of resolving conflicts: understand the steps of the negotiation process to reach win-win deals and grow your business.
Word from the expert • November 12, 2024
The best customer loyalty strategy? Don't settle for average
How do you create an exceptional customer experience and help increase customer loyalty? We put the question to Matej Kukucka, Marketing Director at LiveAgent.
Definition • November 12, 2024
The future of the RCMP
Tomorrow, Customer Relationship Management or CRM will be at the heart of a company's marketing strategy. More than a sales act, it's a personalized experience for the customer.
Definition • November 12, 2024
CRM software benefits
We recommend the use of Customer Relationship Management software to build lasting, reliable relationships with your customers.
Choose the Right Cloud CRM: Definition & 10 Software to Pick From Get the intel on what a cloud-based CRM system can do for your company and discover the leading systems on the market.
The Power of CRM Email Marketing with the 11 Best Software CRM email marketing is a powerful way to keep in touch with your customers and convert new prospects. Discover the top 11 CRM email marketing software.
![8 best CRM for freelancers in 2024 [comparison]](https://media.appvizer.com/articles/67232087/cover/com/cover-picture_w476.webp)
8 best CRM for freelancers in 2024 [comparison] Staying organized and managing all the client’s information are always the hardest parts of freelancing. Discover how CRM software can help freelancers and the 8 best CRM for freelancers in 2024!
![5 Best Small business CRM software for 2024 [comparaison]](https://media.appvizer.com/articles/42727524/cover/com/cover-picture_w476.webp)
5 Best Small business CRM software for 2024 [comparaison] What is the best small business CRM software for 2024? Discover our comparison as well as some wise advice to choose your solution.
Zoho CRM
Customer relationship management
Learn more about Zoho CRM
Zendesk
Customer Support
Learn more about Zendesk
Capsule CRM
Customer relationship management
Learn more about Capsule CRM
monday CRM
Customer relationship management
Learn more about monday CRM
Square POS
Point of Sale (POS)
Learn more about Square POS
Butlerapp
Reservation & Booking
Learn more about Butlerapp
Service Hub
Customer Service
Learn more about Service Hub
Salesforce Sales Cloud
Customer relationship management
Learn more about Salesforce Sales Cloud
Seismic
Sales Enablement
Learn more about Seismic
Tip • November 12, 2024
Use your CRM to build customer loyalty
Customer loyalty is an under-exploited growth lever that costs 5 times less than acquisition. Invest less to earn more with good CRM.
Word from the expert • November 12, 2024
CX strategy - Leveraging digital to meet new consumer trends
How can digital technology help you rethink the customer experience? Where do you start? Gabriel Frasconi, VP Europe at Zendesk, explains how.
Definition • November 12, 2024
Why use CRM software?
Customer Relationship Management (CRM) software centralizes all your exchanges with prospects and customers.
Tip • August 30, 2023
How to prospect for sales: techniques, tools and steps
How to prospect for sales? Sales prospecting is the key to finding the right target audience. The methods involved, that you will find in this article, will help you ace the techniques of acquiring the right customers.
Word from the expert • November 11, 2024
Business management: Excel and Word are a thing of the past - use dedicated, high-performance tools!
Quentin Leymarie, Head of Marketing and Communications at startup Axonaut (CRM + ERP), gives us his take on office suites...
Tip • November 11, 2024
Social networks to (re-)win over your customers
The advent of social networks has given rise to new consumer habits. Integrating them into your marketing strategy is now essential.
Tip • November 11, 2024
Make your customers your brand ambassadors
Traditional advertising has lost its impact. It's consumer opinions that trigger the act of buying. How can you adapt your marketing in this direction?
Tip • November 11, 2024
Use the right levers to build customer loyalty
To develop your sales, you need a pool of qualified prospects: your customers. You need to build their loyalty by using the right levers.
Tip • November 11, 2024
CRM to improve customer relations and build loyalty
CRM is at the heart of your sales strategy. How can you leverage it to build customer loyalty?
![[ITW] Decoding customer relations: trends, technologies and opportunities for companies](https://media.appvizer.com/articles/46342903/cover/com/cover-picture_w227.webp)
Word from the expert • November 11, 2024
[ITW] Decoding customer relations: trends, technologies and opportunities for companies
What opportunities do companies have when it comes to customer relations? Thomas Ciezar, marketing specialist at Zoho, shares his vision for the future and his advice in this interview!
Definition • August 30, 2023
The history of CRM: the prominent tool for customer and business
To efficiently implement CRM (customer relationship management) one must first understand its history and its importance. Travel through time, and you will learn of a detailed background, its creators and evolution.
Definition • November 11, 2024
Essential CRM functions
Contact management, sales stage, dashboard...here's a checklist of features for an effective CRM.
Word from the expert • October 27, 2024
CSE: the new key profile in customer loyalty
Who is the Customer Success Executive (CSE)? What are its missions? We take a closer look at this new position, which has become essential to your customer relations.
Tip • October 27, 2024
12 practical tips for dealing with difficult customers and improving customer satisfaction
How do you deal with a difficult customer? What techniques and software should you use? Stay tuned, we'll put you in touch with 12 solutions to make you more responsive!
Definition • October 27, 2024
Selfcare: all the tools you need to look after your customer relations
One of the key trends in customer relations and loyalty is self-care. But what exactly is self-care? What are its benefits and tools?
Definition • October 27, 2024
Digitizing customer relations: the key to boosting sales
Why digitalize customer relations in 2023? Loyalty, brand image, business development... Find out what's at stake and where to start!
Definition • October 27, 2024
What do your customers REALLY think? Find out with these 4 customer satisfaction indicators
CSAT, NPS, CES, re-purchase rate: focus on 4 key customer satisfaction indicators to find out what your customers really think of you, and define areas for improvement.
Sales & Customer Management software is essential not only for large companies, but for small and medium-sized companies as well to continuously enhance their customer knowledge. The sales force also relies on accurate and valuable key performance indicators to assess, develop and build customer relationships. We invite you to visit our website to regularly monitor the new software trends in sales & customer management.
